TntConnect TM
Helping you build powerful connections for a lifetime of ministry...

Frequently Asked Questions (English)


TNT.tips from Bob!

Table of Contents

It is our pleasure to provide this software free of charge to help you in your ministry.  We're so thankful for our partners who make this possible!

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How do I get past, "Error Running AppleScript "FindTntConnectDatabaseFiles""?

The solution is to allow TntConnect to "control your computer" in the Security & Privacy settings...
Revision #1 Posted by Troy Wolbrink on 18 Feb 2019
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Should I be concerned that TntConnect needs to install the Google Chromium Embedded Framework?

Short Answer: No Long Answer: Google Chromium Embedded Framework is an embedded web browser component that TntConnect...
Revision #1 Posted by Troy Wolbrink on 27 Feb 2018
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What is DonorHub Online?

DonorHub Online is a cloud-based service offered by TntWare designed to help flow donation information from your...
Revision #1 Posted by Troy Wolbrink on 2 Oct 2017
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How do I get past, "You must run TntMPD from your Applications folder:, /Applications, , You are running TntMPD from here:, *, , This can cause unexpected errors to occur"?

To resolve this issue, simply drag your TntMPD application into your main Applications folder and run it from there...
Revision #1 Posted by Troy Wolbrink on 17 Jul 2014
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How do I get past, "You do not have write permissions to the directory:, /"?

Your TntMPD database needs to be in a folder that TntMPD has permission to create new files in. Normally TntMPD...
Revision #1 Posted by Troy Wolbrink on 27 Jun 2014
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How do I get past, "Cannot open database ''. It may not be a database that your application recognizes, or the file may be corrupt"?

If you receive this error, your database might need to be repaired. Under the " File " menu, click on...
Revision #1 Posted by Troy Wolbrink on 27 May 2014
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How do I get past, "Cannot open file "Z:\Volumes\*". Sharing violation"?

(Disregard this if you're on a PC.) If you're using TntMPD for Mac, take note that it generally is only...
Revision #1 Posted by Troy Wolbrink on 27 May 2014
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How can I mark an email address as "preferred"?

The check box on the left of an email address indicates if it is valid or not. The box to the right of an email...
Revision #1 Posted by Troy Wolbrink on 21 Apr 2014
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How do I get past, "The "Organization Name" and "Organization Contact Person" fields cannot be specified for an individual"?

When you import contacts, keep in mind that a contact can be an organization or an individual. If it's an organization...
Revision #1 Posted by Troy Wolbrink on 20 Dec 2013
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How can I get past "One or more unspecified errors occurred. No message was sent" when trying to report a gift download issue to my organization?

When you click the "Send Email to ..." button when trying to report a gift/donor download issue to your...
Revision #1 Posted by Troy Wolbrink on 17 Dec 2013
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How do I get past, "Call was rejected by callee, , This issue may have to do with Norton Antivirus blocking scripting of Word*"?

When TntMPD fails to connect to MS Word to automate a mail merge, it's usually one of two things. Either Word...
Revision #1 Posted by Troy Wolbrink on 7 Sep 2013
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How do I get past, "An error occured while backing up the database:, , You do not have write permissions to the directory:, *"?

View this FAQ article to see how to get past this issue.
Revision #1 Posted by Troy Wolbrink on 11 Jul 2013
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How do I get past, "File "*" doesn't exist"?

If TntMPD is trying to reopen your most recent database, but for some reason that database is not available, you...
Revision #1 Posted by Troy Wolbrink on 22 May 2013
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How can I turn off email notifications from replies in the forums?

When you participate in a thread on the forums, by default, you'll receive email notifications when someone...
Revision #1 Posted by Troy Wolbrink on 12 Apr 2013
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How do I change the login and password used for Gift Input from Web?

To change the login and password used for Gift Input from Web, just click "Gift Input" to pull up this...
Revision #1 Posted by Troy Wolbrink on 11 Mar 2013
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How do I get past, "The category\description (*) is too long (* characters) (can't be over 50 characters)"?

When you add or edit a group name, the length of the category plus the length of the name cannot exceed 50 characters...
Revision #1 Posted by Troy Wolbrink on 9 Oct 2012
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How can I allow TntMPD for Mac to get past Apple Mac OS X Gatekeeper in Mountain Lion (10.7)?

When you first run TntMPD, you need to Right-Click (secondary click) it, and select the "Open" option...
Revision #1 Posted by Troy Wolbrink on 20 Sep 2012
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How can I get past "Interface not supported" when I export to Excel?

If you try to do a export to Excel, and you get this error "Interface not supported", then there is a...
Revision #1 Posted by Troy Wolbrink on 29 Aug 2012
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How can I make sure I'm using the correct Outlook profile setting?

In TntMPD, when you set the Outlook Sync Settings (Tools | Microsoft Outlook | Settings for Sync with Outlook)...
Revision #1 Posted by Troy Wolbrink on 7 Jul 2011
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How can I ask a question on the forums?

Click the "Forums" link, and then click on "Write a New Post": If you don't see that, you...
Revision #1 Posted by Troy Wolbrink on 25 Mar 2011
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How can I get past "A user with this email address already exists." when joining this community?

If you get the error message "A user with this email address already exists." when trying to join the...
Revision #1 Posted by Troy Wolbrink on 24 Mar 2011
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How can I get past "A user with this username already exists." when joining this community?

If you're trying to join this community, and you receive the error message, "A user with this username...
Revision #1 Posted by Troy Wolbrink on 24 Mar 2011
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How do I get past, "Unrecognized database format '*.tntmpd'"?

This issue was resolved in TntMPD 2.1 r34. Under the "Help" menu, click on "Check for BETA Updates"...
Revision #1 Posted by Troy Wolbrink on 3 Sep 2010
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How do I get past, "The server returned an invalid or unrecognized response"?

This is more than likely an issue with your internet connection. Or it's an issue with your organization's...
Revision #1 Posted by Troy Wolbrink on 24 Aug 2010
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How do I get past, "Field [Contact].[User*] has duplicate display name (Facebook)"?

When TntMPD starts up, under the "Tools" menu, click on "Options". Then click the "User...
Revision #1 Posted by Troy Wolbrink on 13 Aug 2010
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