TntConnect TM
Helping you build powerful connections for a lifetime of ministry...

How do I get past, "Call was rejected by callee, , This issue may have to do with Norton Antivirus blocking scripting of Word*"?

TNT.tips from Bob!

Table of Contents

It is our pleasure to provide this software free of charge to help you in your ministry.  We're so thankful for our partners who make this possible!

About TntWare

Page Details

Published by:
Troy Wolbrink
on 7 Sep 2013
This page has not yet been rated

How do I get past, "Call was rejected by callee, , This issue may have to do with Norton Antivirus blocking scripting of Word*"?

When TntMPD fails to connect to MS Word to automate a mail merge, it's usually one of two things.  Either Word is not installed or running correctly.  Or there's an anti-virus program putting itself in the way to prevent what it thinks is malicious software doing things it shouldn't do.

First, read this article by Microsoft:
http://support.microsoft.com/kb/246018

This link shows how to diagnose your installation of Office (including Word):
http://www.howtogeek.com/howto/microsoft-office/detect-and-repair-applications-in-microsoft-office-2007/

A restart of your computer might be helpful, also.  And if you have an anti-virus program, try turning it off temporarily to see if that's the culprit.

Until you get this fixed, you may need to manually perform a mail merge:
http://www.tntware.com/tntmpd/faqs/en/how-can-i-manually-perform-a-mail-merge.aspx

Recent Comments

Leave the first comment for this page.
© 2024 TntWare, Inc. | Privacy | Terms of Use