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How do I get past, "Mail Chimp Error (Forbidden), , API key access has been revoked"? from Bob!

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First published by:
Troy Wolbrink
on 29 Mar 2019
Last revision by:
Troy Wolbrink
on 1 Apr 2019
3 people found this article useful.

60% of people found this useful
How do I get past, "Mail Chimp Error (Forbidden), , API key access has been revoked"?

You’ll have to create a new API Key in MailChimp and copy/paste it into TntConnect, replacing your old/revoked one.

To do this, pull up "Sync with MailChimp" and click "Options". 

You'll see a link to "Where is my API Key".  Get a new API key and paste it into TntConnect.


You need to create a new API key.  Click "API Dashboard":


Then click the button to "Create a Key":


Then copy /paste that new API key into TntConnect over top of the old one.

Recent Comments

By: Jordan Toews Posted on 2 Apr 2019 9:25 AM

It took me a minute to realize where I was meant to copy and paste the API key. Perhaps you could add a visual of that prompt for the technologically developing ;)

By: Jon and Mary Perry Posted on 24 Apr 2019 12:18 AM

This is Mary Perry. I'm finding this much more difficult than it should be. Where do I find that simple message that says, API dashboard? On Mailchimp under API Key I found instructions that are so complicated I will never be able to understand them. HELP!

By: Dorothea Lander Posted on 24 Apr 2019 9:54 PM

Oh, I followed the instructions, step by step, at least I thought so. Even after creating a new API key and pasting it in, Maile Chimp gives me an error saying that the API key access has been revoked. I give up for today and will try again tomorrow. Thanks for all you do for all of us!!!

By: Troy Wolbrink Posted on 3 May 2019 6:59 PM

@Jordan, I added the visual you asked about.

@Jon and Mary Perry, To do this, after you pull up the "Sync with MailChimp", click "Options". You'll see a link to "Where is my API Key".  Click that link to pull up MailChimp in your web browser on the API dashboard.

@Dorothy Lander, if this keeps happening, please report it on the forums.  But it's probably a MailChimp issue if it's saying the key was "revoked".  TntConnect can't do anything with a revoked key.

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