TntConnect
Helping you build powerful connections for a lifetime of ministry...

Frequently Asked Questions


Table of Contents

It is our pleasure to provide this software free of charge to help you in your ministry.  We're so thankful for our partners who make this possible!

About TntWare

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Who develops TntConnect, and what is the background of this software?

I (Troy Wolbrink) joined the staff of Campus Crusade for Christ in 1996. Starting with the Jesus Film Master Studio...
Revision #2 Posted by Troy Wolbrink on 22 May 2018
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TntConnect for Mac won't start up. How can I ensure TntConnect is fully installed?

Method #1 In your System Preferences open Security and Privacy . Make sure "Mac app store" only is not...
Revision #9 Posted by Troy Wolbrink on 25 Apr 2018
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Privacy and Security

Privacy and Security TntConnect offers options related to privacy and security. Privacy features simply protect...
Revision #4 Posted by Troy Wolbrink on 25 Apr 2018
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How can I encrypt my TntConnect database?

We recommend a good disk encryption utility to protect not only your TntConnect database, but your entire computer...
Revision #9 Posted by Troy Wolbrink on 25 Apr 2018
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How can TntConnect 3.0 help me use Dropbox better?

For a few years now, I've been encouraging TntMPD users to put their database on Dropbox . It not only allows...
Revision #3 Posted by Troy Wolbrink on 4 Apr 2018
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Should I be concerned that TntConnect needs to install the Google Chromium Embedded Framework?

Short Answer: No Long Answer: Google Chromium Embedded Framework is an embedded web browser component that TntConnect...
Revision #1 Posted by Troy Wolbrink on 27 Feb 2018
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TntMPD 3.0.39 and TntConnect 3.2 r9 Install on Ubuntu 14.04.02 with Unity

Hi! I wanted to add a quick update to say that I just (24 April 2017) installed TntConnect 3.2 r9 using the same...
Revision #4 Posted by frederickjh on 7 Feb 2018
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How do I link a donation account which was accidentally linked to the wrong contact?

How to link a partner's donation account to a different contact in TntConnect 1. Go to the contact which is...
Revision #5 Posted by Troy Wolbrink on 1 Feb 2018
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How can I force a fresh reinstall of TntConnect on my Mac?

1. Make sure TntConnect isn't currently running. 2. Delete TntConnect from your Applications folder. 3. Empty...
Revision #9 Posted by Troy Wolbrink on 25 Jan 2018
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How can I add integration for a newsletter service?

You need to host a simple text file on your site that describes to TntConnect what your various endpoints are....
Revision #9 Posted by Troy Wolbrink on 9 Jan 2018
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How do I get past, "The server (tntdataserver.eu) understood the request, but is refusing to fulfill it"?

Cru-USA is currently hosting DonorHub for the national ministry you are trying to download gifts from, and Cru...
Revision #15 Posted by Troy Wolbrink on 4 Oct 2017
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How do I get past, "The server (tntdataserver.com) understood the request, but is refusing to fulfill it"?

Cru-USA is currently hosting DonorHub for the national ministry you are trying to download gifts from, and Cru...
Revision #16 Posted by Troy Wolbrink on 4 Oct 2017
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How do I get past, "The server (tntdataserverasia.com) understood the request, but is refusing to fulfill it"?

Cru-USA is currently hosting DonorHub for the national ministry you are trying to download gifts from, and Cru...
Revision #19 Posted by Troy Wolbrink on 4 Oct 2017
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How would I send our staff a monthly TntConnect DataSync file?

This document describes how you can take data from your organization's donation system and package it in a...
Revision #62 Posted by Troy Wolbrink on 4 Oct 2017
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What is DonorHub Online?

DonorHub Online is a cloud-based service offered by TntWare designed to help flow donation information from your...
Revision #1 Posted by Troy Wolbrink on 2 Oct 2017
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How do I get past, "Unexpected file to open: *.tntmpd"?

The DataSync file that was sent to you doesn't have the correct file name extension. TntConnect 3.4 has a new...
Revision #2 Posted by Troy Wolbrink on 22 Sep 2017
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How can I include additional fields with MailChimp?

On the "Sync with MailChimp" dialog, click "Options..." to change options for syncing with...
Revision #2 Posted by Troy Wolbrink on 18 Sep 2017
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How can I custom implement the web-based TntConnect DataSync protocol?

This document describes how you can make your organization's online donation system compatible with TntConnect...
Revision #46 Posted by Troy Wolbrink on 16 Sep 2017
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How can I manually perform a mail merge?

TntConnect comes with built-in support for starting a mail merge document with Microsoft Word. But what if you...
Revision #5 Posted by Troy Wolbrink on 11 Sep 2017
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How can I share my database with my spouse over Dropbox?

On your computer that has the database you want to share, open TntConnect. Click the "Dropbox" button...
Revision #4 Posted by Troy Wolbrink on 11 Sep 2017
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How do I get past, "Unrecognized database format '*.mpddb'"?

The Quick Fix This error means that your database file has been corrupted. The solution is to restore a backup...
Revision #9 Posted by Troy Wolbrink on 9 Sep 2017
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How can use TntConnect to manage a child sponsorship ministry?

TntConnect 3.3 includes features specifically for a child sponsorship ministry. To setup TntConnect 3.3 to support...
Revision #2 Posted by Troy Wolbrink on 11 Jul 2017
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How can I develop add-ons for TntConnect?

Access Database Add-On If TntConnect doesn't do exactly what you want, and you know how to use Access 2000...
Revision #10 Posted by Troy Wolbrink on 24 Jun 2017
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Why is a certain donation not downloading into TntConnect?

Why is a certain donation not downloading into TntConnect? There are 3 possible reasons for this: Your organization...
Revision #12 Posted by Troy Wolbrink on 3 May 2017
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How do I get past, "An error occured while backing up the database:, , Directory "*" doesn't exist"?

You might receive this error if you have customized the backup path to a location that TntConnect is not allowed...
Revision #4 Posted by Troy Wolbrink on 14 Apr 2017
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