TntConnect TM
Helping you build powerful connections for a lifetime of ministry...

Frequently Asked Questions (English)


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Table of Contents

It is our pleasure to provide this software free of charge to help you in your ministry.  We're so thankful for our partners who make this possible!

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How can I run TntConnect on my Mac?

TntConnect for the Mac! TntConnect is available to run directly on your Mac. Note: This requires a Mac w/ an Intel...
Revision #26 Posted by Troy Wolbrink on 7 Jun 2019
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How can I encrypt my TntConnect database?

We recommend a good disk encryption utility to protect not only your TntConnect database, but your entire computer...
Revision #11 Posted by Troy Wolbrink on 4 Apr 2019
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How do I get past, "Mail Chimp Error (Forbidden), , API key access has been revoked"?

You’ll have to create a new API Key in MailChimp and copy/paste it into TntConnect, replacing your old/revoked...
Revision #2 Posted by Troy Wolbrink on 1 Apr 2019
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How do I get past, "Mail Chimp Error (API Key Invalid), , API key has been disabled"?

You’ll have to create a new API Key in MailChimp and copy/paste it into TntConnect, replacing your old/revoked...
Revision #2 Posted by Troy Wolbrink on 1 Apr 2019
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How would I send our staff a monthly TntConnect DataSync file?

This document describes how you can take data from your organization's donation system and package it in a...
Revision #64 Posted by Troy Wolbrink on 22 Feb 2019
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How do I get past, "Error Running AppleScript "FindTntConnectDatabaseFiles""?

The solution is to allow TntConnect to "control your computer" in the Security & Privacy settings...
Revision #1 Posted by Troy Wolbrink on 18 Feb 2019
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Will TntConnect work on macOS 10.15 which will require applications to be 64-bit?

You may have seen this warning recently when starting TntConnect for Mac on macOS High Sierra 10.13.4 or later...
Revision #1 Posted by Troy Wolbrink on 1 Feb 2019
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How can TntConnect 3.0 help me use Dropbox better?

For a few years now, I've been encouraging TntMPD users to put their database on Dropbox . It not only allows...
Revision #4 Posted by Troy Wolbrink on 22 Aug 2018
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Should I use Dropbox or Google Drive to sync my database between computers?

Dropbox is a free web-based service that provides up to 2 GB of data storage, and it works with both Macs and PCs...
Revision #31 Posted by Troy Wolbrink on 22 Aug 2018
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TntConnect for Mac won't start up. How can I ensure TntConnect is fully installed?

Method #1 - Remove Cached Installation Files 1) In Finder, hold down the "option" key while you click...
Revision #11 Posted by Troy Wolbrink on 12 Jun 2018
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Who develops TntConnect, and what is the background of this software?

I (Troy Wolbrink) joined the staff of Campus Crusade for Christ in 1996. Starting with the Jesus Film Master Studio...
Revision #2 Posted by Troy Wolbrink on 22 May 2018
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Privacy and Security

Privacy and Security TntConnect offers options related to privacy and security. Privacy features simply protect...
Revision #4 Posted by Troy Wolbrink on 25 Apr 2018
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Should I be concerned that TntConnect needs to install the Google Chromium Embedded Framework?

Short Answer: No Long Answer: Google Chromium Embedded Framework is an embedded web browser component that TntConnect...
Revision #1 Posted by Troy Wolbrink on 27 Feb 2018
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TntMPD 3.0.39 and TntConnect 3.2 r9 Install on Ubuntu 14.04.02 with Unity

Hi! I wanted to add a quick update to say that I just (24 April 2017) installed TntConnect 3.2 r9 using the same...
Revision #4 Posted by frederickjh on 7 Feb 2018
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How do I link a donation account which was accidentally linked to the wrong contact?

How to link a partner's donation account to a different contact in TntConnect 1. Go to the contact which is...
Revision #5 Posted by Troy Wolbrink on 1 Feb 2018
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How can I force a fresh reinstall of TntConnect on my Mac?

1. Make sure TntConnect isn't currently running. 2. Delete TntConnect from your Applications folder. 3. Empty...
Revision #9 Posted by Troy Wolbrink on 25 Jan 2018
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How can I add integration for a newsletter service?

You need to host a simple text file on your site that describes to TntConnect what your various endpoints are....
Revision #9 Posted by Troy Wolbrink on 9 Jan 2018
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How do I get past, "The server (tntdataserver.eu) understood the request, but is refusing to fulfill it"?

Cru-USA is currently hosting DonorHub for the national ministry you are trying to download gifts from, and Cru...
Revision #15 Posted by Troy Wolbrink on 4 Oct 2017
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How do I get past, "The server (tntdataserver.com) understood the request, but is refusing to fulfill it"?

Cru-USA is currently hosting DonorHub for the national ministry you are trying to download gifts from, and Cru...
Revision #16 Posted by Troy Wolbrink on 4 Oct 2017
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How do I get past, "The server (tntdataserverasia.com) understood the request, but is refusing to fulfill it"?

Cru-USA is currently hosting DonorHub for the national ministry you are trying to download gifts from, and Cru...
Revision #19 Posted by Troy Wolbrink on 4 Oct 2017
Not rated

What is DonorHub Online?

DonorHub Online is a cloud-based service offered by TntWare designed to help flow donation information from your...
Revision #1 Posted by Troy Wolbrink on 2 Oct 2017
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How do I get past, "Unexpected file to open: *.tntmpd"?

The DataSync file that was sent to you doesn't have the correct file name extension. TntConnect 3.4 has a new...
Revision #2 Posted by Troy Wolbrink on 22 Sep 2017
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How can I include additional fields with MailChimp?

On the "Sync with MailChimp" dialog, click "Options..." to change options for syncing with...
Revision #2 Posted by Troy Wolbrink on 18 Sep 2017
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How can I custom implement the web-based TntConnect DataSync protocol?

This document describes how you can make your organization's online donation system compatible with TntConnect...
Revision #46 Posted by Troy Wolbrink on 16 Sep 2017
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How can I manually perform a mail merge?

TntConnect comes with built-in support for starting a mail merge document with Microsoft Word. But what if you...
Revision #5 Posted by Troy Wolbrink on 11 Sep 2017
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