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How do I get past, "An error was encountered with the instructions downloaded from the organization (*):, Unable to download information from server. You may try again later"?


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Published by:
Troy Wolbrink
on 6 Aug 2010
3 people found this article useful.

Recent Comments

By: Jason Skjervem Posted on 7 Jan 2011 6:49 PM

It's linking me to a webpage that says "former staff are not allowed to view this function".  Unless I was fired yesterday, I'm pretty sure I'm still staff!  (To be clear, I'm not upset, just laughing at the whole situation)

By: Troy Wolbrink Posted on 10 Jan 2011 6:42 PM

That's funny (unless you were secretly fired)!  I hope your organization (CCC?) is able to straighten this out quickly.

By: BobEwell Posted on 19 Jan 2011 10:38 PM

This is just doing this today for the first time: "Unable to download information from server. You may try again later." It connects for the balance but can't download the gifts. The gifts are visible at NavCentral. One is "Anonymous"--the first anonymous gift I've ever had. Could that mess up TntMPD? If on the NavCentral Donation Lookup, I click on the anonymous link where, ordinarily, donor info would come up, I get an error message: "ORA-01722: invalid number" If that is the problem, how can we get around it?

By: BobEwell Posted on 19 Jan 2011 11:38 PM
100% of people found this useful

It is the anonymous gift that's causing the problem. There's no account number, even though there's a link where the account number usually is. Even within The Navigators' system, if I click that link "Anonymous", an error returns. That's the error that TntMPD is picking up, and it aborts the whole process of updating gifts. The work around was to sync the dates before and after and add the anonymous gift manually to an anonymous gift account in my database. But I will never be able to sync over a date range that includes an anonymous gift, apparently.

By: benmelnugent Posted on 25 Jan 2011 6:48 PM

Bob, thank you for posting your comments. I had the same problem (also with NavCentral), and when I checked my gifts, I also had an anonymous gift in that same date range. I also chose to sync around the date range, and it solved the problem for now. Good to know it's a possible problem for the future.

By: BobEwell Posted on 26 Apr 2011 9:31 PM

It's now April, and I just got another anonymous gift. Only this time, there are four other gifts posted on the same day. Now there are five gifts I'm unable to retrieve from the Navigators system via TntMPD. The fix from the Navigators' end seems to me would be to assign a bogus Donor ID (like 99999999). From the TntMPD end it might be to not try to retrieve an account number from an anonymous donation. Will there be a solution to this?

By: Troy Wolbrink Posted on 7 Jul 2011 5:42 AM

@BobEwell, the solution would be to contact the Navs headquarters and alert them to this issue.  Perhaps your suggestion of using a number like 9999999 is what they'd do for anonymous donations.

By: rlstum Posted on 15 Dec 2011 10:54 PM

For The Navigators who have faced this issue. I have no idea if this works for anyone else, but KEvin Defilice and Randy susman have worked out the following work around. It worked for me today without having to jump through the hoop described above. Presumably I will never encounter this problem again, even if I receive another anonymous gift. Here are the steps.

- Create a new contact in your TntMPD database, just calling it "Anonymous, Anonymous" or something similar.

- Then, click the "No Nav Account" link at the top right of this new record. This will bring up a pop-up window.

- In the blank Account List section on the left of this window, right-click, then select "Manually Add a Donor ID . . ." from the pop-up menu.

- Enter ANON as the Donor ID, the click OK.

- You can now close the pop-up window as well.

Once that is done, TntMPD will happily sync any anonymous gifts, and assign them to this new contact.

By: AlyssaFilipek Posted on 13 Aug 2012 6:43 PM

For gift input from web I am looking for my ministry OMF International and they are not on the drop down menu? Has someone already asked for them to be added or am I the first ? Thank you.

By: Troy Wolbrink Posted on 17 Aug 2012 3:27 PM

Alyssa, you should contact OMF's technical team and encourage them to read this article:  www.tntware.com/.../how-can-my-organization-support-tntmpd-39-s-gift-input-features.aspx

By: Oscar Posted on 3 Apr 2013 1:09 AM

Hi can you do gift/address input from the Fellowship of Christian Athletes website?

By: Troy Wolbrink Posted on 8 Apr 2013 7:51 PM

Oscar, you'll have to ask your ministry if they provide this service, and how. --Troy

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