TntConnect TM
Helping you build powerful connections for a lifetime of ministry...

Frequently Asked Questions (English)


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Table of Contents

It is our pleasure to provide this software free of charge to help you in your ministry.  We're so thankful for our partners who make this possible!

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76%

How can I manually perform a mail merge?

TntConnect comes with built-in support for starting a mail merge document with Microsoft Word. But what if you...
Revision #5 Posted by Troy Wolbrink on 11 Sep 2017
87%

How can I share my database with my spouse over Dropbox?

On your computer that has the database you want to share, open TntConnect. Click the "Dropbox" button...
Revision #4 Posted by Troy Wolbrink on 11 Sep 2017
39%

How do I get past, "Unrecognized database format '*.mpddb'"?

The Quick Fix This error means that your database file has been corrupted. The solution is to restore a backup...
Revision #9 Posted by Troy Wolbrink on 9 Sep 2017
100%

How can use TntConnect to manage a child sponsorship ministry?

TntConnect 3.3 includes features specifically for a child sponsorship ministry. To setup TntConnect 3.3 to support...
Revision #2 Posted by Troy Wolbrink on 11 Jul 2017
100%

How can I develop add-ons for TntConnect?

Access Database Add-On If TntConnect doesn't do exactly what you want, and you know how to use Access 2000...
Revision #10 Posted by Troy Wolbrink on 24 Jun 2017
100%

Why is a certain donation not downloading into TntConnect?

Why is a certain donation not downloading into TntConnect? There are 3 possible reasons for this: Your organization...
Revision #12 Posted by Troy Wolbrink on 3 May 2017
Not rated

How do I get past, "An error occured while backing up the database:, , Directory "*" doesn't exist"?

You might receive this error if you have customized the backup path to a location that TntConnect is not allowed...
Revision #4 Posted by Troy Wolbrink on 14 Apr 2017
66%

How do I get past, "Variant or safe array is locked"?

This issue has been resolve in TntConnect 3.2 r8. You can download and install it from here: https://www.tntware...
Revision #3 Posted by Troy Wolbrink on 13 Apr 2017
100%

How can I become a translator?

Set your profile language preference In order to translate a project into your language, your profile must be set...
Revision #7 Posted by NICOLET on 6 Apr 2017
100%

How can I run TntMPD on Linux?

TntMPD can run on Linux via CrossOver (a commercial product) or Wine (a free open-source product). To install TntMPD...
Revision #8 Posted by Troy Wolbrink on 4 Apr 2017
50%

What are the basic steps to installing TntConnect on my Mac?

What you download from the website is the DMG file furthest left in this image: When you open it, it mounts a drive...
Revision #6 Posted by Troy Wolbrink on 12 Mar 2017
100%

How does "Sync with MailChimp" work in TntConnect 3.0?

(Note: Before reading this article, you should first read about how TntConnect 3.0 helps you manage your paper...
Revision #9 Posted by Troy Wolbrink on 28 Feb 2017
100%

How should I understand "TNT Phase"?

Revision #4 Posted by Cora on 1 Feb 2017
50%

How do I get past, "Error Running AppleScript "MergeToWordMac""?

Usually you can get past this error by quitting Microsoft Word. To do this: 1. Command-Tab to switch to Microsoft...
Revision #7 Posted by Troy Wolbrink on 20 Dec 2016
100%

On my PC, how can I sync TntConnect with Google Contacts or Google Calendar through Outlook?

(Note: This requires a PC. If you have a Mac, it requires Windows and Parallels or VMware.) TntConnect has great...
Revision #5 Posted by Troy Wolbrink on 4 Nov 2016
100%

How can I auto-dial my iPhone from TntConnect for Mac?

Mac OS X 10.10 (Yosemite) introduced a feature called Continuity. This feature allows you to pair your Mac and...
Revision #2 Posted by Steve on 16 Oct 2016
76%

How can my organization become "TNT-compatible"?

Even on its own, TntConnect is a powerful tool for support team development. But by integrating TntConnect with...
Revision #55 Posted by Troy Wolbrink on 9 Oct 2016
100%

Is Google Drive safe to use with TntConnect?

When you open your database on Google Drive, TntConnect might prompt you with a dialog like this: The reason for...
Revision #4 Posted by Troy Wolbrink on 23 Sep 2016
88%

How do I transfer my database to another computer?

TntConnect's user guide has a great reference on this: How to copy a TntConnect database to a new location...
Revision #13 Posted by Troy Wolbrink on 21 May 2016
Not rated

What is the purpose of appeal tracking in TntConnect?

The purpose of the Appeal feature in TntConnect is to help you track special ask letters and their effectiveness...
Revision #7 Posted by Troy Wolbrink on 18 May 2016
73%

How do I create an installation CD for TntConnect to share with others? This page is locked to prevent further edits

If you want to make an offline installation folder or CD for TntConnect, you not only need "SetupTntConnect...
Revision #13 Posted by Troy Wolbrink on 18 May 2016
100%

How does TntConnect determines monthly average?

How TntConnect Determines the Monthly Average for a Contact Contacts in TntConnect have an AveMonthlyGift field...
Revision #3 Posted by Troy Wolbrink on 18 May 2016
100%

How do I get past, "You must not rename "TntConnect.app" to "TntConnect 4.app", , This can cause unexpected errors to occur"?

Last time you updated TntConnect for Mac, you were asked to copy the new TntConnect into your Applications folder...
Revision #2 Posted by Troy Wolbrink on 18 May 2016
100%

How do I get past, "You must not rename "TntConnect.app" to "TntConnect 3.app", , This can cause unexpected errors to occur"?

Last time you updated TntConnect for Mac, you were asked to copy the new TntConnect into your Applications folder...
Revision #2 Posted by Troy Wolbrink on 18 May 2016
50%

How do I get past, "You must not rename "TntConnect.app" to "TntConnect .app", , This can cause unexpected errors to occur"?

Somehow, you are trying to run the application under the name "TntConnect ". (Notice the space to the...
Revision #2 Posted by Troy Wolbrink on 18 May 2016
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