TntConnect TM
Helping you build powerful connections for a lifetime of ministry...

Frequently Asked Questions (English)


TNT.tips from Bob!

Table of Contents

It is our pleasure to provide this software free of charge to help you in your ministry.  We're so thankful for our partners who make this possible!

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How do I get past, "The category\description (*) is too long (* characters) (can't be over 50 characters)"?

When you add or edit a group name, the length of the category plus the length of the name cannot exceed 50 characters...
Revision #1 Posted by Troy Wolbrink on 9 Oct 2012
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How can I allow TntMPD for Mac to get past Apple Mac OS X Gatekeeper in Mountain Lion (10.7)?

When you first run TntMPD, you need to Right-Click (secondary click) it, and select the "Open" option...
Revision #1 Posted by Troy Wolbrink on 20 Sep 2012
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How can I get past "Interface not supported" when I export to Excel?

If you try to do a export to Excel, and you get this error "Interface not supported", then there is a...
Revision #1 Posted by Troy Wolbrink on 29 Aug 2012
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How can I get past "Interface not supported"?

Click here if this error occurs when you're merging to Word. Click here If this error occurs when you're...
Revision #2 Posted by Troy Wolbrink on 29 Aug 2012
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Troubleshooting Internet Connection Issues

Sometimes TntMPD can not connect to the internet to download gift information, even though your computer is connected...
Revision #10 Posted by Troy Wolbrink on 9 Apr 2012
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How can I test my translation of TntMPD?

If you've been translating TntMPD at the online translation center , and you'd like to test your translation...
Revision #2 Posted by Troy Wolbrink on 22 Mar 2012
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How do I add a picture to my forum post?

When you're editing the message, place the cursor where you want the picture to go. Then click the "Insert...
Revision #2 Posted by Troy Wolbrink on 21 Mar 2012
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How do I import contacts from my previous database?

Importing Contacts If you already have an existing database of your ministry partners from another program such...
Revision #10 Posted by Troy Wolbrink on 22 Feb 2012
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How do I mail merge using tntmpd on a mac?

On the Mac, "TntMPD for Mac" can mail merge through Word:Mac. http://www.tntware.com/tntmpd/faqs/en/how...
Revision #9 Posted by Troy Wolbrink on 24 Jan 2012
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How can I configure the internet proxy settings used by TntMPD?

By default TntMPD uses the settings in Microsoft Internet Explorer for the proxy. But if you want to override the...
Revision #2 Posted by Troy Wolbrink on 4 Jan 2012
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How do I get past "Internal Error: Cannot find CountryID 0"

If this occured while trying to sync with Outlook , then be sure to upgrade to a version 2.1 r63 or newer. Under...
Revision #3 Posted by Troy Wolbrink on 11 Aug 2011
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How can I use Skype as my auto-dialer?

Make sure Skype is setup as your "callto:" handler. In Skype, under the Tools menu, click on Options...
Revision #2 Posted by Troy Wolbrink on 22 Jul 2011
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Gifts Removed From TntMPD

Sometimes when you are downloading gifts, TntMPD will give you the unsettling message, "These gifts will be...
Revision #2 Posted by Troy Wolbrink on 13 Jul 2011
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How can I make sure I'm using the correct Outlook profile setting?

In TntMPD, when you set the Outlook Sync Settings (Tools | Microsoft Outlook | Settings for Sync with Outlook)...
Revision #1 Posted by Troy Wolbrink on 7 Jul 2011
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How can I ask a question on the forums?

Click the "Forums" link, and then click on "Write a New Post": If you don't see that, you...
Revision #1 Posted by Troy Wolbrink on 25 Mar 2011
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Why am I asked for an OpenID when logging in to this website w/ GCX using Internet Explorer?

This is probably because your privacy settings are too aggressive in Internet Explorer. Try this: 1. Under the...
Revision #3 Posted by Troy Wolbrink on 24 Mar 2011
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How can I get past "A user with this email address already exists." when joining this community?

If you get the error message "A user with this email address already exists." when trying to join the...
Revision #1 Posted by Troy Wolbrink on 24 Mar 2011
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How can I get past "A user with this username already exists." when joining this community?

If you're trying to join this community, and you receive the error message, "A user with this username...
Revision #1 Posted by Troy Wolbrink on 24 Mar 2011
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How do I get past, "Unrecognized database format '*.tntmpd'"?

This issue was resolved in TntMPD 2.1 r34. Under the "Help" menu, click on "Check for BETA Updates"...
Revision #1 Posted by Troy Wolbrink on 3 Sep 2010
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How do I get past, "The server returned an invalid or unrecognized response"?

This is more than likely an issue with your internet connection. Or it's an issue with your organization's...
Revision #1 Posted by Troy Wolbrink on 24 Aug 2010
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How do I get past, "Field [Contact].[User*] has duplicate display name (Facebook)"?

When TntMPD starts up, under the "Tools" menu, click on "Options". Then click the "User...
Revision #1 Posted by Troy Wolbrink on 13 Aug 2010
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How do I get past, "The database can not be opened on the C:\ drive because it is not in your "My Documents" or "Desktop" directory.*"?

You'll need to move your database from where it is located. The problem with where it is located is that it's...
Revision #1 Posted by Troy Wolbrink on 13 Aug 2010
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How do I get past, "DisplayContact: Dataset not in edit or insert mode"?

There's an easy workaround for this problem. It only happens when the main contact you start up with has a...
Revision #1 Posted by Troy Wolbrink on 12 Aug 2010
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How can I get past "No contacts for this filter."?

This is not so much an error message as it is an informational message. It's informing you that there are no...
Revision #2 Posted by Troy Wolbrink on 11 Aug 2010
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How do I get past, "An error was encountered with the instructions downloaded from the organization (*):, Unable to download information from server. You may try again later"?

This FAQ article describes how to troubleshoot issues like this: http://www.tntware.com/tntmpd/faqs/en/troubleshooting...
Revision #1 Posted by Troy Wolbrink on 6 Aug 2010
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