TntConnect TM
Helping you build powerful connections for a lifetime of ministry...

Frequently Asked Questions (English)


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Table of Contents

It is our pleasure to provide this software free of charge to help you in your ministry.  We're so thankful for our partners who make this possible!

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What are the known limitations of the Mac version of TntConnect?

Compared to the PC/Windows version of TntConnect, these are the main differences: TntConnect on the Mac offers...
Revision #16 Posted by Troy Wolbrink on 18 May 2016
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Will TntConnect 3.1 run correctly when the 64-bit edition of Office is installed?

The latest version of TntConnect has been tested to be compatible with the 64-bit edition of Office. To check if...
Revision #30 Posted by Troy Wolbrink on 17 Apr 2016
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What is the "Keep for TntMPD" iOS (iPhone / iPad) app?

Unfortunately, this app is no longer available. It was an IOS app that could synchronize with TntMPD by connecting...
Revision #11 Posted by Troy Wolbrink on 14 Apr 2016
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How can I collect an error report when TntMPD crashes?

Usually when there's an error in TntMPD, an error dialog with several reporting options is available with helpful...
Revision #5 Posted by Troy Wolbrink on 30 Apr 2015
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Why and how should I backup my database?

It is possible for a TntMPD database to become corrupted. This condition renders the database completely useless...
Revision #5 Posted by Troy Wolbrink on 30 Mar 2015
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How can I turn on TLS 1.0 on Windows?

Open Microsoft Internet Explorer (not Firefox or Chrome). Under the " Tools " menu, click on " Internet...
Revision #2 Posted by Troy Wolbrink on 31 Oct 2014
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Once I'm in Microsoft Word, how do I mail merge envelopes or labels?

Instruction on how to get started with an envelope or label merge in Word XP. 1. Click on "Setup". 2...
Revision #3 Posted by Troy Wolbrink on 20 Oct 2014
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How can TntMPD 3.0 help me manage my paper and email newsletters?

TntMPD 3.0 now helps you manage your partner's newsletter preference. Maybe some partners prefer email. Maybe...
Revision #3 Posted by Troy Wolbrink on 10 Oct 2014
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How do I get past, "You must run TntMPD from your Applications folder:, /Applications, , You are running TntMPD from here:, *, , This can cause unexpected errors to occur"?

To resolve this issue, simply drag your TntMPD application into your main Applications folder and run it from there...
Revision #1 Posted by Troy Wolbrink on 17 Jul 2014
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How do I get past, "You do not have write permissions to the directory:, /"?

Your TntMPD database needs to be in a folder that TntMPD has permission to create new files in. Normally TntMPD...
Revision #1 Posted by Troy Wolbrink on 27 Jun 2014
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How do I get past, "Cannot open database ''. It may not be a database that your application recognizes, or the file may be corrupt"?

If you receive this error, your database might need to be repaired. Under the " File " menu, click on...
Revision #1 Posted by Troy Wolbrink on 27 May 2014
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How do I get past, "Cannot open file "Z:\Volumes\*". Sharing violation"?

(Disregard this if you're on a PC.) If you're using TntMPD for Mac, take note that it generally is only...
Revision #1 Posted by Troy Wolbrink on 27 May 2014
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How do I get past, "There was no default logon, and the user failed to log on successfully when the logon dialog box was displayed. No message was sent"?

Check out this FAQ article: [ How can I get past "..." when trying to report a gift download issue to...
Revision #2 Posted by Troy Wolbrink on 23 May 2014
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How do I get past, "Interface not supported, , There is some problem with the way Office is installed on your machine.*"?

TntMPD integrates with a few Microsoft Office applications: Word Excel Outlook If you receive this error "Interface...
Revision #14 Posted by Troy Wolbrink on 25 Apr 2014
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How can I mark an email address as "preferred"?

The check box on the left of an email address indicates if it is valid or not. The box to the right of an email...
Revision #1 Posted by Troy Wolbrink on 21 Apr 2014
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How can I get past "Error reading StatusBar.Left: System Error. Code: 1411. Class does not exist" when starting TntMPD on my Mac?

To get past this issue, you need to: Force a fresh reinstall of TntMPD on your Mac (Note: This issue might be avoided...
Revision #5 Posted by Troy Wolbrink on 4 Apr 2014
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I'm on Firefox. Is this supported?

It's fine if you use Firefox as your default browser. But do keep in mind that, if you have any special proxy...
Revision #3 Posted by Troy Wolbrink on 3 Apr 2014
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How can I run an ad-hoc SQL query within TntMPD?

Under the " File " menu, click on " Utilities ", then click on " Run Query... "....
Revision #2 Posted by Troy Wolbrink on 3 Apr 2014
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How do I get past, "External exception C06D007E"?

Check out this FAQ article to see how to get past this issue: Will TntMPD 3.0 run correctly when the 64-bit edition...
Revision #2 Posted by Troy Wolbrink on 28 Mar 2014
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How does TntMPD 3.0 help me sync with my iPhone or Android phone via Outlook?

Background (Developer Perspective) TntMPD’s “Sync with Outlook” feature has been included since...
Revision #10 Posted by Troy Wolbrink on 1 Mar 2014
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What are the advanced Outlook settings?

Advanced Outlook Settings To view or change the setting TntMPD uses for Outlook, click on the Tools menu, then...
Revision #5 Posted by Troy Wolbrink on 21 Jan 2014
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How do I get past, "The "Organization Name" and "Organization Contact Person" fields cannot be specified for an individual"?

When you import contacts, keep in mind that a contact can be an organization or an individual. If it's an organization...
Revision #1 Posted by Troy Wolbrink on 20 Dec 2013
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How can I get past "One or more unspecified errors occurred. No message was sent" when trying to report a gift download issue to my organization?

When you click the "Send Email to ..." button when trying to report a gift/donor download issue to your...
Revision #1 Posted by Troy Wolbrink on 17 Dec 2013
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Will TntMPD for Mac run on Mac OS X 10.4?

Mac OS X 10.4 is unsupported. An older version of TntMPD for Mac will run on 10.5. The latest TntMPD for Mac requires...
Revision #2 Posted by Troy Wolbrink on 16 Dec 2013
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How do I get past, "An error occured while backing up the database:, , Could not create *"?

You might receive this error if you have customize the backup path to a location that TntMPD is not allowed to...
Revision #2 Posted by Troy Wolbrink on 6 Dec 2013
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