TntConnect TM
Helping you build powerful connections for a lifetime of ministry...

Frequently Asked Questions (English)


TNT.tips from Bob!

Table of Contents

It is our pleasure to provide this software free of charge to help you in your ministry.  We're so thankful for our partners who make this possible!

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Can TntMPD run on a Chromebook?

Maybe. Since Chromebooks run "Chrome OS" which is based on Linux, it might be possible to get TntMPD...
Revision #2 Posted by Troy Wolbrink on 25 Nov 2013
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How do I get past, "The recovery key is from the wrong database or the password has changed since it was created"?

Quick Background Info When you first password protected your database (when you first ran TntMPD 3.0) or when you...
Revision #3 Posted by Troy Wolbrink on 21 Nov 2013
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How do I recover from a corrupted database file?

Your database file might be corrupt if you begin to receive an error such as the following: The Microsoft Jet database...
Revision #14 Posted by Troy Wolbrink on 3 Nov 2013
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How and when should I update TntMPD for Mac?

TntMPD for Mac = Mac Packaging + TntMPD When you get TntMPD for Mac , what you're getting is the Mac Packaging...
Revision #2 Posted by Troy Wolbrink on 30 Oct 2013
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How can I export my partners to a GPS?

TntMPD 3.0 Update Now that TntMPD allows you to export geographic coordinates, you can "File | Export Current...
Revision #5 Posted by Troy Wolbrink on 10 Oct 2013
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How do I get past, "A first, last or organization name must be entered for this contact., , No records were imported"?

When you import contacts, you can either import a contact with just an Organization Name (no Title, First Name...
Revision #4 Posted by Troy Wolbrink on 27 Sep 2013
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How can I merge/combine two contacts into one?

First, pick the contact you want to keep , and the contact you want to delete . Then, on the contact you want to...
Revision #3 Posted by Troy Wolbrink on 14 Sep 2013
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How do I get past, "Call was rejected by callee, , This issue may have to do with Norton Antivirus blocking scripting of Word*"?

When TntMPD fails to connect to MS Word to automate a mail merge, it's usually one of two things. Either Word...
Revision #1 Posted by Troy Wolbrink on 7 Sep 2013
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What and where is my database?

What is a TntMPD database? All of the information you store in TntMPD is stored in a database file. A TntMPD database...
Revision #4 Posted by Troy Wolbrink on 4 Sep 2013
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How do I get past, "An error occured while checking the password validity:, , Unrecognized database format '*.mpddb'"?

Your database file has been corrupted (damaged). For guidance on how to recover a corrupted database: click here...
Revision #3 Posted by Troy Wolbrink on 27 Aug 2013
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How do I get past, "An error occured while backing up the database:, , You do not have write permissions to the directory:, *"?

View this FAQ article to see how to get past this issue.
Revision #1 Posted by Troy Wolbrink on 11 Jul 2013
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How can I merge to labels from Word:mac 2011?

Under the "Tools" menu, click on "Microsoft Word:mac", then "Create Mail Merge"....
Revision #3 Posted by Troy Wolbrink on 14 Jun 2013
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How do I get past the many Outlook security prompts?

Outlook Security Prompts First security prompt. Second security prompt. If you have Outlook 2000 SR-1 or newer...
Revision #2 Posted by Troy Wolbrink on 12 Jun 2013
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How can I manage support from different currencies in one database?

The following advice explains how you can effectively manage support information from multiple currencies in one...
Revision #3 Posted by Troy Wolbrink on 2 Jun 2013
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How do I get past, "Mail Chimp Error (254): "EMAIL" does not appear to be a valid merge field for this list"?

In the Mail Chimp list, you're syncing with, check the list fields and merge tags. Make sure that there's...
Revision #4 Posted by Troy Wolbrink on 31 May 2013
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How do I get past, "The length of the organization code (*eConnect) is longer than 25 characters"?

TntMPD has always had a limit of 25 characters on the organization code stored internally in the database. TntMPD...
Revision #3 Posted by Troy Wolbrink on 31 May 2013
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How do I get past, "Command failed, , There is some problem with the way Office is installed on your machine.*"

Try restarting the Office program you are trying to connect to. If that doesn't help, try restarting your computer...
Revision #2 Posted by Troy Wolbrink on 22 May 2013
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How do I get past, "File "*" doesn't exist"?

If TntMPD is trying to reopen your most recent database, but for some reason that database is not available, you...
Revision #1 Posted by Troy Wolbrink on 22 May 2013
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How do I keep two copies of my database in sync using TntSync?

A more sophisticated approach to keeping two databases in sync is to use TntSync. This approach works best with...
Revision #4 Posted by Troy Wolbrink on 18 Apr 2013
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How can I turn off email notifications from replies in the forums?

When you participate in a thread on the forums, by default, you'll receive email notifications when someone...
Revision #1 Posted by Troy Wolbrink on 12 Apr 2013
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What is the procedure for obtaining and importing archived CCCI donation data into TntMPD?

Procedure for obtaining and importing archived CCCI donation data into TntMPD 1. Request the File from Donation...
Revision #4 Posted by Troy Wolbrink on 3 Apr 2013
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How do I change the login and password used for Gift Input from Web?

To change the login and password used for Gift Input from Web, just click "Gift Input" to pull up this...
Revision #1 Posted by Troy Wolbrink on 11 Mar 2013
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How can I force a fresh install of "TntMPD for Mac"?

1. Close TntMPD. 2. Delete " TntMPD.app " from the " Applications " folder. 3. Delete the folder...
Revision #10 Posted by Troy Wolbrink on 19 Feb 2013
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How can I get help with logging in through the GCX (The KEY) option?

It's possible you don't already have an account. If this is the case, click on the "Sign Up"...
Revision #6 Posted by David Clow on 4 Feb 2013
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How do I get past, "Class not registered, ClassID: {DE88C160-FF2C-11D1-BB6F-00C04FAE22DA}"?

This is a Windows error. It means that the "MDAC" component of Windows is not installed correctly. MDAC...
Revision #2 Posted by Troy Wolbrink on 12 Jan 2013
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