DonorWise
Enhanced communication with donors, enhanced ministry credibility...

Frequently Asked Questions


TntWare + QuickBooks

Connect with other ministries that use QuickBooks along with TntWare products such as DonorWise, DonorHub or TntConnect.

   QBTntWare (Yahoo Group)

Table of Contents

It is our pleasure to provide this software free of charge to help you in your ministry.  We're so thankful for our partners who make this possible!

About TntWare

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How do I get past, "[Microsoft][ODBC SQL Server Driver][DBNETLIB]SQL Server does not exist or access denied., [Microsoft][ODBC SQL Server Driver][DBNETLIB]ConnectionOpen (Connect())"?

This error means that DonorWise cannot connect to SQL Server. Usually this error means one of these problems: 1...
Revision #3 Posted by Troy Wolbrink on 25 Jul 2017
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How do I get past, "*SQL Server*Login failed for user '*'"?

Be sure to type in the correct password. If you don't know your password, you should contact your SQL Server...
Revision #4 Posted by Troy Wolbrink on 25 Jul 2017
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How can I report on all donors who gave more than a certain amount within some year?

Method 1 - Custom Lookup In DonorWise, in “ View Contacts ”, under the “ Lookup ” menu...
Revision #1 Posted by Troy Wolbrink on 19 Apr 2017
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How do I install DonorWise on Windows 8 or 10?

As of DonorWise 3.4.13, no workarounds are necessary to install DonorWise. The installation correctly handles installing...
Revision #8 Posted by Troy Wolbrink on 25 Sep 2016
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What are the SMTP settings for Gmail?

SMTP Server: smtp.gmail.com Port: 587 SSL/TLS: Explicit Be sure to enter your username and password. Then click...
Revision #2 Posted by Troy Wolbrink on 20 Mar 2016
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How can I produce an annual report or year end summary receipt for my donors?

Year End Summary Receipt DonorWise 3.3 includes a new report called "Year End Summary Receipt". Select...
Revision #4 Posted by Troy Wolbrink on 22 Jan 2015
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When my fiscal year starts in January, why is DonorWise posting into the next year with Dyanmics SL (Solomon)?

Some organizations actually prefer this. They may have changed the beginning of their fiscal year to start in January...
Revision #3 Posted by Troy Wolbrink on 15 Sep 2014
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How can I run a SQL command against my DonorWise database?

First you need to launch "SQL Server Management Studio". If it's installed, you'll find it in...
Revision #2 Posted by Troy Wolbrink on 27 Aug 2014
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How do I look up contacts based on total giving for a time period (vs. individual gifts during that period)

SITUATION: Your ministry director has asked you for a list of your ministry's most generous donors, such as...
Revision #2 Posted by Troy Wolbrink on 4 Sep 2013
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How To Use OCR (Optical Character Recognition) With Donor Wise

Why did we start using OCR technology? It saves us time by combining several processes You import a batch of check...
Revision #4 Posted by Troy Wolbrink on 16 Apr 2013
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How do I install DonorWise to get started?

DonorWise is a Windows-based program. You install it into Windows using an installation program found here . It's...
Revision #1 Posted by Troy Wolbrink on 5 Feb 2013
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Can I manually control Contact IDs?

There are two primary reasons why a ministry would want to manually create a Contact ID instead of allowing DonorWise...
Revision #6 Posted by Troy Wolbrink on 24 Aug 2011
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How do I get past, "You must supply a value for RC"?

You cannot leave the RC column blank when entering a new donation.
Revision #1 Posted by Troy Wolbrink on 11 May 2011
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How do I get past, "Invalid combination of GL Account and RC"?

When you enter a new donation, be sure the GL and RC account combination is valid. This is defined in the "GL...
Revision #2 Posted by Troy Wolbrink on 11 May 2011
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How do I get past, "You must supply a value for Donor ID"?

When entering a new donation, you must provide a donor by name or by id.
Revision #2 Posted by Troy Wolbrink on 11 May 2011
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How do I get past, "You must supply a value for GL Account"?

You must specify a GL Account for each gift.
Revision #2 Posted by Troy Wolbrink on 8 Apr 2011
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How do I get past, "You must supply a value for Designation ID"?

The Designation ID is a required field for a gift.
Revision #2 Posted by Troy Wolbrink on 8 Apr 2011
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How can I get past an error when I try to install DonorWise?

A good first step is to uninstall/remove any previous version of DonorWise. If you can't uninstall DonorWise...
Revision #1 Posted by Troy Wolbrink on 27 May 2010
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How can I develop a plugin in C# that adds a new accounting system to the list of "Integrated General Ledgers"?

Out of the box, DonorWise supports integration with Solomon IV (4.2 and newer). If you don't use Solomon, but...
Revision #5 Posted by Troy Wolbrink on 5 Apr 2010
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How can I resolve the error, "Error Loading Plug-In Manager"?

1. Uninstall DonorWise. Then download the latest "SetupDonorWise.exe" to your desktop, right-click on...
Revision #2 Posted by Troy Wolbrink on 10 Mar 2010
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How do I create an installation CD to share with others?

If you want to make an offline installation folder or CD for DonorWise, you not only need "SetupDonorWise...
Revision #3 Posted by Troy Wolbrink on 25 Feb 2010
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