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  • unable to download any recent date range

    When trying to download gifts (from Mission to the World), I am unable to download anything past a date in April 2010, which looks to maybe be the last date I was able to download successfully. MTW was able to send me the tab delimited file which shows all the gifts that should be coming through, and...
    Posted to Technical Support by Pamela McGinty on 31 Aug 2010
  • A donation which can see through GCX staff portal but not TNTMPD

    A supporter donate on July 7 into a CCC local bank account, but the bank has given us the detail of this donation in August. (This is an unusual way of donation, most of our supporters donate through post office, which act also as a bank in Japan, gives us the details after a few days) So we input the...
    Posted to Technical Support by Andrew Pao on 13 Aug 2010
  • New Tribes Mission (NTM) Gift Input

    I'm a new member of NTM and was told that even though NTM is not on the list of organizations for Gift Input from Web, I can select custom and enter something in the Query.ini URL dialog box and download financial statements from the server. What do I enter in the dialog box?
    Posted to Technical Support by Jared Henderson on 14 Jul 2010
  • Gift Input option not syncing new supporters correctly

    I have reported this issue before, but I'm not satisfied with the work around to remedy it. Problem: Every time I get new supporters, they are entered into my database as an organization with Mr. or Mrs. Firstname Lastname and don't have their addresses in the address field. The workaround that...
    Posted to Technical Support by Joshua Wong on 27 May 2010
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