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  • Gift Input: Downloading Additional Info page frozen

    Hello, Each time I go in to do a Gift Input, my screen becomes frozen on step 3. Under "Downloading Additional Info," the bar fills all the way up and then gets stuck. Thus, my gifts then are not downloading. It doesn't even let me exit TntConnect unless I "force quit." Is there...
    Posted to Technical Support by Josh Herring on 10 Jan 2022
  • Getting many "strange" donors when importing data

    I have version 4.0 r13 and Donorhub worked great at first but when I try to download donor info for May or later, it's trying to import about 30 donors who I've never heard of (and I verified none of them have donated to me). I've never had this happen before. Help!
    Posted to Technical Support by Paul_Bowers on 21 Jul 2021
  • New Donations Not Downloading

    Every week I use Gift Input to download any new donations for the previous week into TNT. This week there was nothing new when I downloaded, but when I looked at our online reports with our agency, there are several new donations that Gift Input should have downloaded. I was running 4.0 v4, so I updated...
    Posted to Technical Support by Joshua_Goshert on 16 Feb 2021
  • downloading only about half of the donations through Donor Hub/Gift Input

    Dear Troy, Hank is sending me to you again. ; ) He said, " DonorHub has an online web portal. ... it looks like all the gifts are showing there. ... the sync between Workday and DonorHub seems to be correct. ... there is something going on with the sync between TntConnect and DonorHub. ... If you...
    Posted to Technical Support by Trial One on 15 Apr 2020
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