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Hello, Each time I go in to do a Gift Input, my screen becomes frozen on step 3. Under "Downloading Additional Info," the bar fills all the way up and then gets stuck. Thus, my gifts then are not downloading. It doesn't even let me exit TntConnect unless I "force quit." Is there...
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I have version 4.0 r13 and Donorhub worked great at first but when I try to download donor info for May or later, it's trying to import about 30 donors who I've never heard of (and I verified none of them have donated to me). I've never had this happen before. Help!
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Every week I use Gift Input to download any new donations for the previous week into TNT. This week there was nothing new when I downloaded, but when I looked at our online reports with our agency, there are several new donations that Gift Input should have downloaded. I was running 4.0 v4, so I updated...
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Dear Troy, Hank is sending me to you again. ; ) He said, " DonorHub has an online web portal. ... it looks like all the gifts are showing there. ... the sync between Workday and DonorHub seems to be correct. ... there is something going on with the sync between TntConnect and DonorHub. ... If you...