DonorHub ®
Bridging the information gap between you and your staff...

Why are my staff reporting "The user logging in has no profile associated with ""." when downloading gifts into TntConnect?

Table of Contents

Page Details

First published by:
Troy Wolbrink
on 5 Nov 2013
Last revision by:
Troy Wolbrink
on 23 Sep 2016
This page has not yet been rated

Why are my staff reporting "The user logging in has no profile associated with ""." when downloading gifts into TntConnect?

It's important that you have a "default" profile for each of your web users.  Most of the time the "Manage Web Users" screen ensures this.  But not always, and it's possible that a Web Users data pump has this wrong.

To immediately fix the problem, you can run this SQL against your database in SQL Server Mgmt Studio:

UPDATE WebUserProfile SET ProfileCode = ""
WHERE (ProfileCode <> "")
AND
(WebUserProfileTypeID = 1)
AND
(WebUserID IN (select WebUserID from WebUserProfile where WebUserProfileTypeID = 1 GROUP BY WebUserID HAVING COUNT(*) = 1))

Recent Comments

Leave the first comment for this page.
© 2018 TntWare | Privacy | Terms of Use