DonorHub ®
Bridging the information gap between you and your staff...

Frequently Asked Questions

Table of Contents

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Can I programmatically query the the donation data from another application? If so, how?

The DonorHub API Approach If you want to support the largest number of organizations with your app, this is the...
Revision #20 Posted by Troy Wolbrink on 5 Jan 2018
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How can I connect NeonCRM with DonorHub Online?

Step 1) Service Agreement You should contact TntWare at donorhub_online@tntware.com with your desire to sign up...
Revision #2 Posted by Troy Wolbrink on 5 Oct 2017
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How can I reset the scan range for Financial Transactions?

In the "Manage Data Pumps" screen, click on the "Financial Transactions" data pump, then click...
Revision #5 Posted by Troy Wolbrink on 7 Nov 2016
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What are my web hosting options for DonorHub Lite?

Part of DonorHub Lite runs in your local office connecting to donation and accounting systems. But the more interesting...
Revision #24 Posted by Troy Wolbrink on 23 Sep 2016
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What is DonorHub Online?

DonorHub Online is a new cloud-based integration service, fully managed by TntWare, that delivers donation information...
Revision #2 Posted by Troy Wolbrink on 23 Sep 2016
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Why are my staff reporting "The user logging in has no profile associated with ""." when downloading gifts into TntConnect?

It's important that you have a "default" profile for each of your web users. Most of the time the...
Revision #2 Posted by Troy Wolbrink on 23 Sep 2016
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How can I redirect TntConnect clients to a new query.ini URL?

If you move to a new server with a new domain name, you may want to migrate your TntConnect users to begin using...
Revision #3 Posted by Troy Wolbrink on 23 Sep 2016
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What do all the placeholders in the DonorWise data source template mean?

DonorHub Lite includes a template to support DonorWise. Using this template, you simply need to fill out a few...
Revision #5 Posted by Troy Wolbrink on 23 Sep 2016
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What do all the placeholders in the Solomon IV 4.x data source template mean?

DonorHub Lite includes a template to support Microsoft's Solomon accounting system. Using this template, you...
Revision #3 Posted by Troy Wolbrink on 23 Sep 2016
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How do I create an installation CD to share with others?

If you want to make an offline installation folder or CD for DonorHub Lite, you not only need "SetupDonorHubLite...
Revision #3 Posted by Troy Wolbrink on 23 Sep 2016
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How do I get past, "To use this feature, you must run this program as an Administrator"?

To get past this error message: Close DonorHub Lite. Then right-click on the DonorHub Lite shortcut and click on...
Revision #3 Posted by Troy Wolbrink on 23 Sep 2016
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How do I get past, "The proxy auto-configuration script could not be downloaded"?

Check out this FAQ article: https://www.tntware.com/donorhub/faqs/en/how-can-i-get-past-a-quot-the-proxy-auto-configuration...
Revision #2 Posted by Troy Wolbrink on 23 Sep 2016
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How do I get past, "[Microsoft][ODBC SQL Server Driver][DBNETLIB]SQL Server does not exist or access denied., [Microsoft][ODBC SQL Server Driver][DBNETLIB]ConnectionOpen (Connect())"?

This error means that DonorHub Lite cannot connect to SQL Server. Microsoft provides guidance on how to get past...
Revision #3 Posted by Troy Wolbrink on 23 Sep 2016
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How can I enable Facebook authentication on my Staff Portal?

The Key now includes an option to login using Facebook. By default, DonorHub Lite will not allow the user to login...
Revision #3 Posted by Troy Wolbrink on 23 Sep 2016
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What is the "Give Site"?

DonorHub Lite now includes a "Give Site" to complement the Staff Portal! It allows donors to track their...
Revision #7 Posted by Troy Wolbrink on 23 Sep 2016
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What's new in DonorHub Lite 2.0?

DonorHub Lite 2.0 has two major themes: Developer extensibility. Self-service on donor contact information fields...
Revision #16 Posted by Troy Wolbrink on 23 Sep 2016
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How can I have DonorHub Lite automatically pump data each night?

Close DonorHub Lite, if it's running. Then right-click on the icon to " Run as administrator ". Under...
Revision #6 Posted by Troy Wolbrink on 23 Sep 2016
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How can I get past a "The Proxy Auto-configuration URL was not found." error when I try to synchronize with the web server?

If you get the "The Proxy Auto-configuration URL was not found." error when synchronizing with your web...
Revision #5 Posted by Troy Wolbrink on 23 Feb 2015
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How can I enable the "Give" links on the Give Site and receive donations online?

The key to making the "Give" link appear on the Give Site is that you must provide a " Give To Designation...
Revision #6 Posted by Troy Wolbrink on 4 Mar 2014
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How can I take make sure email and mobile phone numbers from DonorWise are included when I run my data pumps?

You'll need to upgrade DonorWise to 3.2 (or newer). Then, you'll need to update your template to the "DonorWise...
Revision #1 Posted by Troy Wolbrink on 16 Dec 2013
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Can I add authentication for web users to something other than The Key (GCX)?

Out-of-the-box, The Key (GCX) is the only one available. But custom authentication can be developed, if desired...
Revision #2 Posted by Troy Wolbrink on 29 Nov 2012
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How do I get past, "*SQL Server*Login failed for user '*'"?

Be sure to type in the correct password. If you don't know your password, you should contact your SQL Server...
Revision #1 Posted by Troy Wolbrink on 11 May 2011
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How can I reinitialize the synchronization relationship between my local database and the web server?

This procedure will restart the synchronization relationship: 1. Under the "Tools" menu, click on "Synchronization...
Revision #1 Posted by Troy Wolbrink on 4 Jun 2010
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Why can't I see the "Manage Web Users" screen?

To see and open the "Manage Web Users" screen, you must be a member of the "Operator" or "Database...
Revision #2 Posted by Troy Wolbrink on 10 Jun 2009
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When should we use the replication model?

The replication model is referred to in the help manual . If your web server is remote, and/or bandwidth was severely...
Revision #1 Posted by Troy Wolbrink on 23 Apr 2009
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