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Comments: How do I get past, "Interface not supported, , There is some problem with the way Office is installed on your machine.*"?


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First published by:
Troy Wolbrink
on 27 Oct 2008
Last revision by:
Troy Wolbrink
on 25 Apr 2014
1 person found this article useful.

How do I get past, "Interface not supported, , There is some problem with the way Office is installed on your machine.*"?

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By: Jim Lee Posted on 23 May 2018 10:18 PM

I worked for a good while on the phone today with one of the best Geek Squad folks I’ve ever worked with (with his remote log-in help) and did everything you suggested, to include turning off the Best Buy Web Root antivirus program while trying to run a mail merge from within TNTConnect and am still having the same issue.  My Microsoft 2013 suite is installed correctly, fully repaired, and working well with no issues on my Lenova Yoga computer which is running Windows 10.

Could it possibly be a problem with TNTConnect?

By: Troy Wolbrink Posted on 24 May 2018 5:55 PM

Hi Jim,  I'm almost positive it's still an antivirus software or an issue with the Word installation.  What TntConnect is doing is very standard stuff, requesting a standard interface into Word before it can even try to do anything fancy.  You might try uninstalling your antivirus and restarting your computer, and then repairing the Word installation.  But short of that, there's nothing more to be done.  You might be best served by just manually performing mail merges:  www.tntware.com/.../how-can-i-manually-perform-a-mail-merge.aspx

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