TntMPD ®
Powerful software for ministry partner development...

Frequently Asked Questions (English)

Table of Contents

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How do I get past, "Unrecognized database format '*.tntmpd'"?

This issue was resolved in TntMPD 2.1 r34. Under the "Help" menu, click on "Check for BETA Updates"...
Revision #1 Posted by Troy Wolbrink on 3 Sep 2010
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How do I get past, "The server returned an invalid or unrecognized response"?

This is more than likely an issue with your internet connection. Or it's an issue with your organization's...
Revision #1 Posted by Troy Wolbrink on 24 Aug 2010
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How do I get past, "Field [Contact].[User*] has duplicate display name (Facebook)"?

When TntMPD starts up, under the "Tools" menu, click on "Options". Then click the "User...
Revision #1 Posted by Troy Wolbrink on 13 Aug 2010
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How do I get past, "The database can not be opened on the C:\ drive because it is not in your "My Documents" or "Desktop" directory.*"?

You'll need to move your database from where it is located. The problem with where it is located is that it's...
Revision #1 Posted by Troy Wolbrink on 13 Aug 2010
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How do I get past, "DisplayContact: Dataset not in edit or insert mode"?

There's an easy workaround for this problem. It only happens when the main contact you start up with has a...
Revision #1 Posted by Troy Wolbrink on 12 Aug 2010
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Troubleshooting Internet Connection Issues

Sometimes TntMPD can not connect to the internet to download gift information, even though your computer is connected...
Revision #6 Posted by Troy Wolbrink on 11 Aug 2010
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How can I get past "No contacts for this filter."?

This is not so much an error message as it is an informational message. It's informing you that there are no...
Revision #2 Posted by Troy Wolbrink on 11 Aug 2010
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Why does TntMPD for the Mac not start up, and how can I get past it?

TntMPD has been tested on Leopard (10.5.8) and on Snow Leopard (10.6.4) with an Intel chip. On your Mac, click...
Revision #3 Posted by Troy Wolbrink on 6 Aug 2010
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How can I run TntMPD on my Mac?

TntMPD for the Mac! TntMPD is now available to run directly on your Mac. Note: This requires a Mac w/ an Intel...
Revision #23 Posted by Troy Wolbrink on 6 Aug 2010
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How do I get past, "An error was encountered with the instructions downloaded from the organization (*):, Unable to download information from server. You may try again later"?

This FAQ article describes how to troubleshoot issues like this: http://www.tntware.com/tntmpd/faqs/en/troubleshooting...
Revision #1 Posted by Troy Wolbrink on 6 Aug 2010
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How do I get past, "Unrecognized database format '*.mpddb'"?

Check out this FAQ article on how to recover from a corrupted database file: http://www.tntware.com/tntmpd/faqs...
Revision #2 Posted by Troy Wolbrink on 2 Aug 2010
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How do I get past, "The database can not be created on the C:\ drive unless it is saved to your "My Documents" or "Desktop" directory.*"?

When prompted to create a new database, be sure to create it in your "My Documents" or "Desktop"...
Revision #1 Posted by Troy Wolbrink on 2 Aug 2010
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How do I get past, "Class not registered, ClassID: {DE88C160-FF2C-11D1-BB6F-00C04FAE22DA}"?

This is a Windows error. It means that the "MDAC" component of Windows is not installed correctly. MDAC...
Revision #1 Posted by Troy Wolbrink on 2 Aug 2010
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How do I transfer my database to another computer?

If you know how to copy a file to another computer, you can easily transfer your TntMPD database to another computer...
Revision #9 Posted by Troy Wolbrink on 1 Aug 2010
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How can I share my TntMPD database with my spouse over the Internet?

One solution you might consider is "Dropbox" ( www.dropbox.com ). It provides a free service up to 2...
Revision #11 Posted by Troy Wolbrink on 31 Jul 2010
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How do I recover from a corrupted database file?

Your database file might be corrupt if you begin to receive an error such as the following: The Microsoft Jet database...
Revision #10 Posted by Troy Wolbrink on 28 Jul 2010
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How can I get past, "Word cannot start the converter mswrd632.wpc"?

If you're getting the error, "Word cannot start the converter mswrd632.wpc", check out this FAQ article...
Revision #2 Posted by Troy Wolbrink on 15 Jun 2010
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How do I get past "Internal Error: Cannot find CountryID -2"?

If you open TntMPD and get the error, "Internal Error: Can not find CountryID -2" try this: 1. Under...
Revision #3 Posted by Troy Wolbrink on 22 May 2010
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How do I get past "Internal Error: Cannot find CountryID 0"

If you just installed TntMPD, and while starting your first database you receive this error, " Internal Error...
Revision #2 Posted by Troy Wolbrink on 22 May 2010
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Why am I asked for an OpenID when logging in to this website w/ GCX using Internet Explorer?

This is probably because your privacy settings are too aggressive in Internet Explorer. Try this: 1. Under the...
Revision #2 Posted by Troy Wolbrink on 18 May 2010
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How does the sync with Outlook work?

TntMPD can sync 2-way with Outlook. When it does this, it tries to match the contacts that are in common between...
Revision #3 Posted by Troy Wolbrink on 15 May 2010
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How can I configure the internet proxy settings used by TntMPD?

By default TntMPD uses the settings in Microsoft Internet Explorer for the proxy. But if you want to override the...
Revision #1 Posted by Troy Wolbrink on 11 May 2010
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How can I check which profiles are available to me for doing "Gift Input"?

Some ministries provide the ability to choose a profile when doing "Gift Input from the Web". These profiles...
Revision #3 Posted by Troy Wolbrink on 7 May 2010
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How can I collect an error report when TntMPD crashes?

Usually when there's an error in TntMPD, an error dialog with several reporting options is available with helpful...
Revision #2 Posted by Troy Wolbrink on 21 Apr 2010
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How do I create an installation CD for TntMPD to share with others? This page is locked to prevent further edits

If you want to make an offline installation folder or CD for TntMPD, you not only need "SetupTntMPD.exe"...
Revision #10 Posted by Troy Wolbrink on 1 Apr 2010
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