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Error Reporting

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Error Reporting

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TntConnect Errors

There are two kinds of errors that you may encounter when using TntConnect:

You have asked TntConnect to do something that it cannot do.

For example, you have done a lookup, but there are no contacts who fit the criteria. The error message is always the same: "No contacts for this filter." Although this appears as an Application Error, you do not need to report it to TntConnect because this is not a software bug.

You have encountered a bug in the software. See below for information on how to report this error to TntConnect.

Reporting an Application Error - a bug

This button sends the error directly to the TntConnect Community without using e-mail.

Each release of TntConnect is thoroughly tested by Beta testers before being generally released. Even so, you may be the first person to encounter a specific error.

By reporting this error, you can help TntConnect continue to improve. If you encounter an error, you will see a box like this one. After the words "Internal Error:" will be a description of the error. Often this message will be cryptic as it may be describing a process you are unfamiliar with.

You can view the details of an error.

Press the <Details> button.

The details box provides technical information that is not intended to tell you the problem or help you solve it yourself. Instead it offers you a way to send an e-mail to the developers to alert them of the error.

Press the <Send e-mail> button.

TntConnect will open your default e-mail program and create a message pre-addressed to the tech folks. It will also automatically attach the error details for you.

Additionally, it will pre-populate a message for you to fill in some of the details about what you were doing when the error occurred.

Press the <Send> button.




Comments on this Help Topic

Doug Harkness wrote re: Error Reporting
on 20 Apr 2017 12:38 AM

pop up dialogue box says "variant or safe array is locked" and I can't access my database!

Troy Wolbrink wrote re: Error Reporting
on 20 Apr 2017 11:40 PM

The latest update (3.2.9) resolves this.  In general, report issues on the forums.

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