DonorHub ®
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  • Donor Information not updating from Salesforce

    A donor of one of our staff members changed their name and that change was reflected in Salesforce several months ago. The original name is still showing under "Donations" and "Ministry Partners" in our staff's portal. Underneath the donor's address in DonorHub, it says "...
    Posted to Technical Support by Brian Thigpen on 31 Jul 2020
  • "Donor" not providing a gift are not being included.

    running into a problem for MAF, we want to populate the donor table with users who have not provided a financial gift. when running the data pump for the lookup table to associate Desig to Donors (DesigDonor) the pump is returning an error of "DesigDonor","InsertError","9046...
    Posted to Technical Support by Jim Crozier on 13 Dec 2013
  • Raiser's Edge - Data pump mismatch with Countries/Regions

    Hey Everyone, I'm in the process of setting up the TntMPD database with Raiser's Edge (Version 7.92.5508.2). Unfortunately, when trying to pump the data, I'm getting a mismatch with Countries/Regions/Area. When doing the initial data pump, it asked me to map a few countries to their respective...
    Posted to Technical Support by AdamTurner on 14 Nov 2012
  • Re: Removing Duplicate Users in SQL Database?

    Hi Troy, Correct me if I'm wrong but we believe this might be a problem with the TNT application itself not querying the Sql database properly? We believe this because: 1. We've pumped Web Users and Webuser Profiles/Designations multiple times during the same day and on different days. 2. We...
    Posted to Technical Support by David on 22 Sep 2011
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