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  • Dataserver upgrade/install

    We upgraded Dataserver from 2.1.2 but now it is incompatible with the webserver. Therefore staff cant see their support. On trying to reinstall 2.1.2 or 2.1.10 or 2.1.16 on windows 10 PC we get a run time error 217; Believe this has something to do with Windows 10. How do we reinstall 2.1.xx on windows...
    Posted to Technical Support (English) by NickCarter on 6 Mar 2017
  • Donors with numeric values for their names..

    on the web portal, some "donors" appear as numeric values. discovered that we have .. 551 that have this condition.. select donorid , description -- 551 rows returned from donor where 1=1 and isnumeric(description) = 1 they are also in the DesigDonor table.. select * -- 556 rows returned. from...
    Posted to Technical Support (English) by Jim Crozier on 14 Feb 2017
  • Staff portal October data reverted daily

    Hi, there We have received staff feedback since last Friday, 23 Oct 2015 (SGT) that their October donations were missing from staff portal. Here're some observations Fri, 23 Oct 2015 (SGT) Different staff reported missing October donation...
    Posted to Technical Support (English) by tsanyao on 26 Oct 2015
  • TNT Query of MPX is not working corrrectly

    We use MPX as our Donor software. Due to recent changes in MPX our TNT Query is no long working properly. Does anyone else integrate with MPX? Have you updated you query for TNT? We could use any help that is available. These issues may have been resolved. We are testing with the new version. Thanks
    Posted to Technical Support (English) by DavidCordell on 17 Sep 2013
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