TntConnect TM
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  • Sudden Language Change

    Today I opened TNT and the language had changed from English to something that looks like Norwegian or Danish.The changes appear from the very outset of starting the program. I don't see how to change the overall language back to English. Don't know what caused it or how to change it. Suggestions...
    Posted to Technical Support by Joe Friesen on 13 Dec 2021
  • How do I get past, "Interface not supported, , There is some problem with the way Office is installed on your machine.*"?

    TntConnect integrates with a few Microsoft Office applications: Word Excel Outlook If you receive this error "Interface not supported", then there might be a problem with the way Office is installed on your machine. First of all, restart your computer, then start the Office application you...
    Posted to Frequently Asked Questions by Troy Wolbrink on 25 Nov 2020
    Filed under: Mail Merge, Troubleshooting
  • Contacts Disappeared

    On September 29th I opened TNT and immediately had a message from Dropbox asking me if I would like to back up my TNT account to my Dropbox account. I said 'yes' and it saved to DB. I then opened TNT and all but 4 contacts were gone. I have tried repeatedly to find backups or go to older files...
    Posted to Technical Support by Joe Friesen on 1 Oct 2019
  • Why is a certain donation not downloading into TntConnect?

    Why is a certain donation not downloading into TntConnect? There are 3 possible reasons for this: Your organization is not making the donation available for download. The donation is available for download, but you never downloaded it. The donation is in TntConnect, but it's associated with the wrong...
    Posted to Frequently Asked Questions by Troy Wolbrink on 3 May 2017
    Filed under: donation, Gift Input from Web, Troubleshooting
  • Managing contacts, etc. How do you do it?

    I'm fairly new to TnTConnect, and trying to find my way around the application. What seem to be the most confusing to me is the MailChimp syncing and managing of contacts. It almost seems worthwhile to me to manually export my MailChimp contacts on a regular basis as I don't quite understand...
    Posted to Technical Support by Chris on 7 Sep 2016
  • TNTmpd Won't open on Mac

    Hi, I am trying to open TNTMPD for my mac running OS X Yosemite and am unable to open it, even with a restart. I found the link below that addresses this problem, but was wondering if reinstalling the program would make me lose all of my data currently stored in TNTMPD...that would be a disaster for...
    Posted to Technical Support by khalloran on 16 Sep 2015
  • How can I collect an error report when TntMPD crashes?

    Usually when there's an error in TntMPD, an error dialog with several reporting options is available with helpful error details. Sometimes (rarely) the error is so bad that Windows will simply tell you that TntMPD crashed, or worse, TntMPD will simply dissapear. If you're on Mac: Test Logs: 1...
    Posted to Frequently Asked Questions by Troy Wolbrink on 30 Apr 2015
    Filed under: Troubleshooting
  • How do I recover from a corrupted database file?

    Your database file might be corrupt if you begin to receive an error such as the following: The Microsoft Jet database engine cannot find the input table or query... Unrecognized database format... The Microsoft Jet database engine stopped the process because you and another user ... What can you do...
    Posted to Frequently Asked Questions by Troy Wolbrink on 3 Nov 2013
    Filed under: Troubleshooting
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