Comments: Gifts Removed From TntMPD

Hi Troy. Great work with everything. I have an issue with this topic. Our organziation prepares files to upload for our team directly to TNT. Since the new year, there are donations that are removed from a list but not removed from their account. Therefore they should not be deleted. How can i have my team bypass this option, where it tells them that these donations will be deleted (although they are not found in the file, does not mean that they are deleted from our database). We send two files one for 2016 and one for 2017, but some donations in the 2016 report are dated for 2017, but when 2017 file is uploaded they are not found, because their backdate is on the 2016 report. I hope that makes sense. Basically, is there a way to bypass this for my team. Thanks!

When TntConnect syncs/import a DataSync file, it looks at the gifts in that file and determines the oldest gift and the newest gift.  That sets the "sync range", and TntConnect assumes that this file includes ALL gifts within that sync range.  If the file includes stray gifts from past years, it can really throw off TntConnect's assumptions, and thus prompt you to remove gifts that TntConnect believes that file indicates no longer exist.

Troy, our staff at The Navigators seem to be getting this message a lot the past week or so. Our IT team has been working on our network this past week as well, could the two be related?

I'm also with the Navigators and I'm having the same issue. When TNT ask to remove gifts I clicked "yes" assuming it was just an internal error that needed to be corrected. But now all my monthly donors are marked as yellow instead of green and the past 2 months have been deleted. I've tried to move the date range back but this only causes TNT to want to delete more gifts. Not sure how to proceed.

@Brooke,  What you were experiencing was a Navs server issue.  The Navs servers issue was reporting a subset of the gifts it has previously reported to TntConnect, so TntConnect assumed the server was telling it that some gifts should be removed in TntConnect to match up with what (apparently) happened at HQ.

@pbandj, if you let TntConnect remove those gifts from the Navs, you should restore a backup and wait for the Navs to fix their server.