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Found it!!!! When we first did the setup we entered all the staff names in Thai. Since that wouldn't work with Solomon we entered them again in Latin Characters and redirected the Thai designations to the English ones. I had to change the RC in both. Can you tell that we lost the person who was doing...
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OK. I was making two mistakes: First, I was on the donor tab not the designation tab. So when a staff terminates we should redirect their designation, but leave their donor redirect alone since they may be a donor also. Right? Second, I did not know about also changing the RC. I checked the instructions...
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All Batches were confirmed. We were trying to close the period. The only box not checked was the sync with GL box. I made sure that the designation for the RC that was closed was redirected. I went to the GL Accounts and RC's window. I selected sync w/ GL. It came up with the RC and offered to add...
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After a staff member terminates and after we have redirected their designation to staff general, when can we inactive their RC in Solomon. We just had an issue with not being able to close a month because the GL's were not synced. We had inactivated an RC in Solomon and redirected the designation...