TntConnect TM
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Exploring TntConnect » Database Tools & Other Resources > Manage Your Database » Getting Help
Getting Help

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It is our pleasure to provide this software free of charge to help you in your ministry.  We're so thankful for our partners who make this possible!

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Getting Help

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Video: TntConnect Help

TntConnect is designed to be as user-friendly as possible. TntConnect has no active customer support center (such as a call-in help desk), but does offer the following Help tools:

TntConnect_Help user tools. The comprehensive user guide that you are reading is the best source of information and assistance.
Context-sensitive help. From any screen in TntConnect, you can press <F1> and be taken to the related help page in this guide.

TntConnect Help (F1)

Activates the Help menu. If you have downloaded it, you will access the one right on your computer. If you have not downloaded it but are connected to the Web, TntConnect will open the web version (which is exactly the same) from the TntConnect web site. If you have not downloaded it and not connected to the web, you will get an error.

Online User Guides

User Guides in multiple languages. As this Help software is translated, the online user guides will be incorporated into the Help tools.

Online Support Center

Check for Updates on the Web

Have TntConnect check to see if you are running the most current version and release.

Repair Installation

Restarts the Installation software used to install TntConnect. From here you can repair (reinstall) or remove TntConnect. Typically you would never need to do this.

View System Info

View information on your computer's processor and memory.

This box also contains, at the top, the exact location of your database.

Help | About

Tells you about the current TntConnect database (version number at the top and your database name at the very bottom).




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Comments on this Help Topic

paul-cathy_unger wrote re: Getting Help
on 8 Jan 2019 8:55 PM

Why is there a 9 MB Help file download during the installation (in .zip format), but clicking Help takes me to a website? Is there offline help available?

Troy Wolbrink wrote re: Getting Help
on 3 May 2019 5:58 PM

Offline is help is available, but TntConnect prefers the online help when an internet connection is available.  You can change this preference in:  Tools | Options, in the Installation section, there's a place to change the F1 Help setting.

zuri092 wrote re: Getting Help
on 4 Jun 2026 1:22 PM

Hi, I just went on TNT and it wouldn't open.  It said that it couldn't find my database.  So, I went to the website and saw that there is an app now for Mac.  I usually run it through Crossover.  I downloaded the new app, thinking it might solve my problem.  However, I'm not sure if my mac is too old or not.  Here  are my specs:

zuri092 wrote re: Getting Help
on 4 Jun 2026 1:31 PM

Hi, I just went on TNT and it wouldn't open.  It said that it couldn't find my database.  So, I went to the website and saw that there is an app now for Mac.  I usually run it through Crossover.  I downloaded the new app, thinking it might solve my problem.  However, I'm not sure if my mac is too old or not.  Here  are my specs: My computer is a MacBook Pro 2020 running Tahoe 26.5 but it's calling for an update tonight that I haven't downloaded yet.  I can send you screenshots of what it's doing, but it won't add them into the comment.  It searched for my database again, and then found two in my dropbox.  I clicked on the first one: /Users/ckline/Library/CloudStorage/Dropbox.../Contacts.mpddb, and it came up with an error: TNTConnect4.1 r17 requires Microsoft Access Database Engine 2010.  The second option:  /Users/ckline/Library/CloudStorage...tntmpd_backup_2013-7-19.mpddb says it needs to be upgraded to the new format.  I'm worried that if I press this one, this may not be the newer one, and I might have lost information that I've added in the past year.  Please help as to what to do.  Thank you.