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  • Logo field on Customized Receipt

    We have been working on customizing the receipt in Donorwise to meet our needs. We are using Crystal Reports to make the changes. I have been able to reproduce the "Greeting" field on our receipt so that when we make the changes under receipting in Donorwise system settings the greetings appears...
    Posted to Technical Support (English) by rdagijones on 14 Jun 2019
  • Re: No unreceipted donations problem

    Ok, thanks for the help. The initial problem was caused by setting all of the donors to receive the year end (report) only. Thus they disappeared from the receipting screen and the ability to email them. I changed them back in the system setup | receipting dialog. The second problem I had was not seeing...
    Posted to Technical Support (English) by Dave Baker on 29 Jan 2018
  • No unreceipted donations problem

    After completing the email receipt set up and executing the option for 'year-end' receipts only, it updated the donors to set the year-end receipting option. However, at that point all of the 'unreceipted donations' (from the screen of that name) disappeared. When trying to 're-print'...
    Posted to Technical Support (English) by Dave Baker on 29 Jan 2018
  • Receipt Formatting

    As the names of the months get longer the end of the year is not printed on the receipt. How can I correct this?
  • Non-Receiptable Donations

    Hi, We're wondering if it is possible to tag certain donations as non-receiptable for these categories (i.e. we don't want a tax receipt to be created in these scenarios), or if you have any suggestions for how to handle these types of scenarios such that a receipt wouldn't be generated....
    Posted to Technical Support (English) by arabellacheng on 17 Apr 2015
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