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  • Error message received - users unable to download after selecting "gift input"

    This is the message missionaries are receiving though TNT Connect after trying to pull gifts after selecting "gift input." I have just downloaded the latest version this morning and restarted my computer with no change. Thanks! The server ( encountered an unexpected condition...
    Posted to Technical Support (English) by Maryp on 14 Apr 2017
  • Fix Error Batch

    I am brand new to the software and have been slowly figuring out the setup tasks. I seemed to have successfully set up to the point that I could enter my first batch. After attempting to post the batch, the batch was sent to the Fix Error Batches tab. All donors for one missionary appear in the pop-up...
    Posted to Technical Support (English) by cfranchino on 23 Jan 2017
  • Runtime Error 217

    I tried to open up Donorwise and received this message -- Runtime Error 217. I then attempted to simply reload Donorwise and received the same error. I recently upgraded to Windows 10. Is that the issue? Thank you for your help!
    Posted to Technical Support (English) by Brian W on 14 Dec 2015
  • "Notes" tab corrupted

    I have had had this happen to 2 of my contacts, the last time was about a year ago or so and this one recently. The rest of my database is fine but under one contact person the "notes" section looks like this: {\rtf1\ansi\ansicpg1252\uc1\deff0\deflang1033\deflangfe1033{\fonttbl{\f0\fcharset0...
    Posted to Technical Support (English) by CallieBuchholtz on 12 Nov 2015
  • Error in installing - system drive

    I have downloaded the file and when I attempt to install it, it automatically selects the system reserve (F:) drive. I would think DonorWise would install to my default C: drive as all other programs. Because it is attempting to install on system reserve, it runs out of space. Thank you in advance for...
    Posted to Technical Support (English) by Luke Sawyer on 6 Dec 2014
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