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  • Database info to home office

    Our organization does usps mailings from the home office. I understand that donation information and the contact information associated with it can be updated to and from TNTConnect to Donorwise through Donorhub. Let's assume that we have 3 field agents (Joe, Fred, and Ginger) and a mailing secretary...
    Posted to Technical Support by Carla on 9 Jul 2018
  • Gift files cannot sync with 3.4 upgrade

    TntConnect DataSync File (.tntmpd) used to syn with 3.3. After the upgrade, none of my sync files will sync. Error code give is below: "This DataSync file is invalid. The organization code is still referring to the sample." Even trying the old files that used to work will display this message...
    Posted to Technical Support by Matt Ramsay on 20 Sep 2017
  • DataSync will not run

    I am trying to update my Tnt Database using the Update Donor/Gift from File option. I have the file from my ministry organization's website and after clicking Browse, I click on that file. Then I click next and it doesn't move past that page. I can click Next over and over but nothing will move...
    Posted to Technical Support by abbeyk23 on 17 Jun 2014
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