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It seems Tools>Update Donor/Gift Info from file no longer lets me search for my .csv, only .tntdatasync. I tried to change the extension from .csv to .tntdatasync and TntC couldn't recognize that. Did the .csv option have to be dropped?
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Hi Troy, I don't even get this window ( from this post ) when I "import from file": I know I have 2 new accounts and it doesn't flag them, nor can I find them after import, even tho the gift count was correct (should have been minus 2).
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I have created a gift update file and saved it as a csv file. When I go to Tools | Update Donor/Gift Info from File I am unable to select the csv file (it is grayed out).
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Our organizations does not yet support download donor information from our website. I have monthly statements in different formats which I convert to csv format. I can import all the donor information like name, address but there is no field match for the donation amount, date and number. How can I import...