Troubleshooting Internet Connection Issues

Troy Wolbrink — Mon, 09 Apr 2012 21:01:58 GMT

Current revision posted to Frequently Asked Questions by Troy Wolbrink on 4/9/2012 9:01:58 PM

Troubleshooting Internet Connection Issues

Filed under: Troubleshooting, Gift Input from Web, Troubleshooting

Sometimes TntMPD can not connect to the internet to download gift information, even though your computer is connected. If you can see your donations at your organization's website using Microsoft Internet Explorer (as opposed to Firefox) than TntMPD should also be able to connect to your organization's website.

If not there are several possible reasons:

1. Your organization's website for providing donation information is temporarily down. If your organization provides a "Staff Web" of "Staff Portal" for viewing donation information, see if you can login using your web browser and view your information online. If not, the website is probably down and unavailable to TntMPD as well.

2. TntMPD can't connect to the internet at all. To test if TntMPD can connect to the internet at all, under the "Help" menu, click on "Check for Updates". If this works, than TntMPD can connect to the internet and the problem is specific to your organization. If this doesn't work, make sure you can visit www.tntware.com using Microsoft Internet Explorer (not Firefox) as TntMPD uses the internet connection settings from Microsoft Internet Explorer. (Note: It's important that you pull up the 32-bit version of Microsoft Internet Explorer for this test.)

3. Your organization has moved their website. Click on the "Download Organization List" button. If your organization is listed, this should ensure you're using the latest configuration settings to connect.

4. You have a personal firewall blocking TntMPD (and not Microsoft Internet Explorer) from connecting to the internet. Try turning off your personal firewall (or reconfiguting it to allow TntMPD) to see if this is the issue. Here's a handy reference to further explore this topic:
http://support.mozilla.com/en-us/kb/firewalls

5. You might need to specify your proxy server setup because of your ISP or content filter. Generally TntMPD can automatically use the proxy settings from Microsoft Internet Explorer or auto-detect them from your Mac settings. But you can also manually set them in TntMPD. Under the "Tools" menu, click on "Network Settings" and you can specify the proxy server for TntMPD to use.

6. Your proxy server might require you to login using a browser. In this case, pull up Internet Explorer and login to your proxy server. Leave Internet Explorer open while you use TntMPD.

Troubleshooting Internet Connection Issues

Troy Wolbrink — Wed, 04 Jan 2012 17:05:04 GMT

Revision 9 posted to Frequently Asked Questions by Troy Wolbrink on 1/4/2012 5:05:04 PM

Troubleshooting Internet Connection Issues

Filed under: Troubleshooting, Gift Input from Web

6. Your proxy server might require you to login using a browser. In this case, pull up Internet Explorer and login to your proxy server. Leave Internet Explorer open while you use TntMPD.

Troubleshooting Internet Connection Issues

Troy Wolbrink — Wed, 04 Jan 2012 16:54:48 GMT

Revision 8 posted to Frequently Asked Questions by Troy Wolbrink on 1/4/2012 4:54:48 PM

Troubleshooting Internet Connection Issues

Filed under: Troubleshooting, Gift Input from Web

3. Your organization has moved their website. Click on the "Download "Download Organization List" button. If your organization is listed, this should ensure you're using the latest configuration settings to connect.

4. You have a personal firewall blocking TntMPD (and not Microsoft Internet Explorer) from connecting to the internet. Try turning off your personal firewall (or reconfiguting it to allow TntMPD) to see if this is the issue. Here's a handy reference to further explore this topic:
http://support.mozilla.com/en-us/kb/firewalls

5. Your operating system is telling TntMPD that you are not connected You might need to specify your proxy server setup because of your ISP or content filter. Generally TntMPD can automatically use the internet (a false negative)proxy settings from Microsoft Internet Explorer or auto-detect them from your Mac settings. But you can also manually set them in TntMPD. Under the "Tools" menu, click on "Network Settings". You'll see a tab for "Proxy" settings, " and under "Advanced" you 'll see:

Force preliminary connection attempts: This is where you tell TntMPD to try to connect to the website of your choosing whenever it thinks no connection is available. Sometimes this can "prime the pump" so that TntMPD can correctly detect specify the internet.
Always report an Internet connection as being available: This is where you tell TntMPD to always think an internet connection is available. When you don't actually have an internet connection, be prepared proxy server for some possible cryptic error message when TntMPD tries to connect. But atleast this might provide you a work arounduse.

6. You might have some complicated Your proxy server setup because of your ISP. Generally TntMPD can automatically use the proxy settings from Microsoft Internet Explorer, but there are some fringe cases where the proxy setting requires a special might require you to login page in using a browserbefore it allows any other connection. In this case, pull up Internet Explorer and this sometimes makes it near impossible for TntMPD login to connectyour proxy server. Also, Leave Internet Explorer open while you can check any proxy settings defined in use TntMPD, under the "Tools" menu click on "Network Settings"..

Troubleshooting Internet Connection Issues

Troy Wolbrink — Fri, 14 Jan 2011 15:35:32 GMT

Revision 7 posted to Frequently Asked Questions by Troy Wolbrink on 1/14/2011 3:35:32 PM

Troubleshooting Internet Connection Issues

Filed under: Troubleshooting, Gift Input from Web

3. Your organization has moved their website. Click on the "Download Organization List" button. If your organization is listed, this should ensure you're using the latest configuration settings to connect.

Force preliminary connection attempts: This is where you tell TntMPD to try to connect to the website of your choosing whenever it thinks no connection is available. Sometimes this can "prime the pump" so that TntMPD can correctly detect the internet.
Always report an Internet connection as being available: This is where you tell TntMPD to always think an internet connection is available. When you don't actually have an internet connection, be prepared for some possible cryptic error message when TntMPD tries to connect. But atleast this might provide you a work around.

6. You might have some complicated proxy server setup because of your ISP. Generally TntMPD can automatically use the proxy settings from Microsoft Internet Explorer, but there are some fringe cases where the proxy setting requires a special login page in a browser before it allows any other connection, and this sometimes makes it near impossible for TntMPD to connect. Also, you can check any proxy settings defined in TntMPD, under the "Tools" menu click on "Network Settings".

Troubleshooting Internet Connection Issues

Troy Wolbrink — Wed, 11 Aug 2010 18:52:33 GMT

Revision 6 posted to Frequently Asked Questions by Troy Wolbrink on 8/11/2010 6:52:33 PM

Troubleshooting Internet Connection Issues

Filed under: Troubleshooting, Gift Input from Web

4. You have a personal firewall blocking TntMPD (and not Microsoft Internet Explorer) from connecting to the internet. Try turning off your personal firewall (or reconfiguting it to allow TntMPD) to see if this is the issue. Here's a handy reference to further explore this topic:
http://support.mozilla.com/en-us/kb/firewalls

5. Your operating system is telling TntMPD that you are not connected to the internet (a false negative). Under the "Tools" menu, click on "Options" and then click on "Installation" to find the button "Advanced Internet Connection Network Settings". Click this button to You'll see the 2 optionsa tab for "Proxy" settings, and under "Advanced" you'll see:

Force preliminary connection attempts: This is where you tell TntMPD to try to connect to the website of your choosing whenever it thinks no connection is available. Sometimes this can "prime the pump" so that TntMPD can correctly detect the internet.

Always report an Internet connection as being available: This is where you tell TntMPD to always think an internet connection is available. When you don't actually have an internet connection, be prepared for some possible cryptic error message when TntMPD tries to connect. But atleast this might provide you a work around.

6. You might have some complicated proxy server setup because of your ISP. Generally TntMPD can automatically use the proxy settings from Microsoft Internet Explorer, but there are some fringe cases where the proxy setting requires a special login page in a browser before it allows any other connection, and this sometimes makes it near impossible for TntMPD to connect.

Troubleshooting Internet Connection Issues

Troy Wolbrink — Wed, 11 Aug 2010 18:51:17 GMT
Revision 5 posted to Frequently Asked Questions by Troy Wolbrink on 8/11/2010 6:51:17 PM

Troubleshooting Internet Connection Issues

Filed under: Troubleshooting, Gift Input from Web

Sometimes TntMPD can not connect to the internet to download gift information, even though your computer is connected. If you can see your donations at your organization's website using Microsoft Internet Explorer (as opposed to Firefox) than TntMPD should also be able to connect to your organization's website.

If not there are several possible reasons:

1. Your organization's website for providing donation information is temporarily down. If your organization provides a "Staff Web" of "Staff Portal" for viewing donation information, see if you can login using your web browser and view your information online. If not, the website is probably down and unavailable to TntMPD as well.

2. TntMPD can't connect to the internet at all. To test if TntMPD can connect to the internet at all, under the "Help" menu, click on "Check for Updateson the Web". If this works, than TntMPD can connect to the internet and the problem is specific to your organization. If this doesn't work, make sure you can visit www.tntware.com using Microsoft Internet Explorer (not Firefox) as TntMPD uses the internet connection settings from Microsoft Internet Explorer.

3. Your organization has moved their website. Click on the "Download Organization List" button.  If your organization is listed, this should ensure you're using the latest configuration settings to connect.

4. You have a personal firewall blocking TntMPD (and not Microsoft Internet Explorer) from connecting to the internet. Try turning off your personal firewall (or reconfiguting it to allow TntMPD) to see if this is the issue. Here's a handy reference to further explore this topic:
http://support.mozilla.com/en-us/kb/firewalls

5. Your operating system is telling TntMPD that you are not connected to the internet (a false negative). Under the "Tools" menu, click on "Options" and then click on "Installation" to find the button "Advanced Internet Connection Settings". Click this button to see the 2 options:

Force preliminary connection attempts: This is where you tell TntMPD to try to connect to the website of your choosing whenever it thinks no connection is available. Sometimes this can "prime the pump" so that TntMPD can correctly detect the internet.

Always report an Internet connection as being available: This is where you tell TntMPD to always think an internet connection is available. When you don't actually have an internet connection, be prepared for some possible cryptic error message when TntMPD tries to connect. But atleast this might provide you a work around.

6. You might have some complicated proxy server setup because of your ISP. Generally TntMPD can automatically use the proxy settings from Microsoft Internet Explorer, but there are some fringe cases where the proxy setting requires a special login page in a browser before it allows any other connection, and this sometimes makes it near impossible for TntMPD to connect.

Troubleshooting Internet Connection Issues

Troy Wolbrink — Mon, 10 Nov 2008 16:37:36 GMT
Revision 4 posted to Frequently Asked Questions by Troy Wolbrink on 11/10/2008 4:37:36 PM

Troubleshooting Internet Connection Issues

Filed under: Troubleshooting, Gift Input from Web

Sometimes TntMPD can not connect to the internet to download gift information, even though your computer is connected. If you can see your donations at your organization's website using Microsoft Internet Explorer (as opposed to Firefox) than TntMPD should also be able to connect to your organization's website.

If not there are several possible reasons:

1. Your organization's website for providing donation information is temporarily down. If your organization provides a "Staff Web" of "Staff Portal" for viewing donation information, see if you can login using your web browser and view your information online. If not, the website is probably down and unavailable to TntMPD as well.

2. TntMPD can't connect to the internet at all. To test if TntMPD can connect to the internet at all, under the "Help" menu, click on "Check for Updates on the Web". If this works, than TntMPD can connect to the internet and the problem is specific to your organization. If this doesn't work, make sure you can visit www.tntware.com using Microsoft Internet Explorer (not Firefox) as TntMPD uses the internet connection settings from Microsoft Internet Explorer.

3. Your organization has moved their website. Click on the "Download Organization List" button.  If your organization is listed, this should ensure you're using the latest configuration settings to connect.

4. You have a personal firewall blocking TntMPD (and not Microsoft Internet Explorer) from connecting to the internet. Try turning off your personal firewall (or reconfiguting it to allow TntMPD) to see if this is the issue. Here's a handy reference to further explore this topic:
http://support.mozilla.com/en-us/kb/firewalls

5. Your operating system is telling TntMPD that you are not connected to the internet (a false negative). Under the "Tools" menu, click on "Options" and then click on "Installation" to find the button "Advanced Internet Connection Settings". Click this button to see the 2 options:

Force preliminary connection attempts: This is where you tell TntMPD to try to connect to the website of your choosing whenever it thinks no connection is available. Sometimes this can "prime the pump" so that TntMPD can correctly detect the internet.

Always report an Internet connection as being available: This is where you tell TntMPD to always think an internet connection is available. When you don't actually have an internet connection, be prepared for some possible cryptic error message when TntMPD tries to connect. But atleast this might provide you a work around.

6. You might have some complicated proxy server setup because of your ISP. Generally TntMPD can automatically use the proxy settings from Microsoft Internet Explorer, but there are some fringe cases where the proxy setting requires a special login page in a browser before it allows any other connection, and this sometimes makes it near impossible for TntMPD to connect.

Troubleshooting Internet Connection Issues

Troy Wolbrink — Mon, 10 Nov 2008 16:35:56 GMT
Revision 3 posted to Frequently Asked Questions by Troy Wolbrink on 11/10/2008 4:35:56 PM

Troubleshooting Internet Connection Issues

Sometimes TntMPD can not connect to the internet to download gift information, even though your computer is connected. If you can see your donations at your organization's website using Microsoft Internet Explorer (as opposed to Firefox) than TntMPD should also be able to connect to your organization's website.

If not there are several possible reasons:

1. Your organization's website for providing donation information is temporarily down. If your organization provides a "Staff Web" of "Staff Portal" for viewing donation information, see if you can login using your web browser and view your information online. If not, the website is probably down and unavailable to TntMPD as well.

2. TntMPD can't connect to the internet at all. To test if TntMPD can connect to the internet at all, under the "Help" menu, click on "Check for Updates on the Web". If this works, than TntMPD can connect to the internet and the problem is specific to your organization.

2

3. Your organization has moved their website. Click on the "Download Organization List" button.  If your organization is listed, this should ensure you're using the latest configuration settings to connect.

3

4. You have a personal firewall blocking TntMPD (and not Microsoft Internet Explorer) from connecting to the internet. Try turning off your personal firewall (or reconfiguting it to allow TntMPD) to see if this is the issue. Here's a handy reference to further explore this topic:
http://support.mozilla.com/en-us/kb/firewalls

4

5. Your operating system is telling TntMPD that you are not connected to the internet (a false negative). Under the "Tools" menu, click on "Options" and then click on "Installation" to find the button "Advanced Internet Connection Settings". Click this button to see the 2 options:

Force preliminary connection attempts: This is where you tell TntMPD to try to connect to the website of your choosing whenever it thinks no connection is available. Sometimes this can "prime the pump" so that TntMPD can correctly detect the internet.

Always report an Internet connection as being available: This is where you tell TntMPD to always think an internet connection is available. When you don't actually have an internet connection, be prepared for some possible cryptic error message when TntMPD tries to connect. But atleast this might provide you a work around.

5
6. You might have some complicated proxy server setup because of your ISP. Generally TntMPD can automatically use the proxy settings from Microsoft Internet Explorer, but there are some fringe cases where the proxy setting requires a special login page in a browser before it allows any other connection, and this sometimes makes it near impossible for TntMPD to connect.

Troubleshooting Internet Connection Issues

Troy Wolbrink — Mon, 10 Nov 2008 16:31:23 GMT
Revision 2 posted to Frequently Asked Questions by Troy Wolbrink on 11/10/2008 4:31:23 PM

Troubleshooting Internet Connection Issues

Sometimes TntMPD can not connect to the internet to download gift information, even though your computer is connected. If you can see your donations at your organization's website using Microsoft Internet Explorer (as opposed to Firefox) than TntMPD should also be able to connect to your organization's website.

If not there are 4 several possible reasons:

1.Your organization presents a different domain/website to TntMPD and this domain/website is downcan't connect to the internet at all. To test if TntMPD can connect to the internet at all, under the "Help" "Help" menu, click on "Check "Check for Updates on the Web". ". If this works, than TntMPD can connect to the internet , just not your organization's website, so you'd need and the problem is specific to contact your organization.

2. Your organization has moved their website. Click on the "Download Organization List" button.  If your organization is listed, thisdoesn should ensure you't work, move on re using the latest configuration settings to #2.

2connect.

3. You have a personal firewall blocking TntMPD (and not Microsoft Internet Explorer) from connecting to the internet. Try turning off your personal firewall (or reconfiguting it to allow TntMPD) to see if this is the issue. Here's a handy reference to further explore this topic:
http://support.mozilla.com/en-us/kb/firewalls

3

4. There is some issue with your Your operating system that is causing telling TntMPD that you are not connected to detect no connection the internet (a false negative). Under the "Tools" menu, click on "Options" and then click on "Installation" to find the button "Advanced Internet Connection Settings". Click this button to see the 2 options:

Force preliminary connection attempts.: This is where you tell TntMPD to try to connect to the website of your choosing whenever it thinks no connection is available. Sometimes this can "prime the pump" so that TntMPD can correctly detect the internet.

Always report an Internet connection as being available.: This is where you tell TntMPD to always think an internet connection is available. When you don't actually have an internet connection, be prepared for some possible cryptic error message when TntMPD tries to connect. But atleast this might provide you a work around.

4
5. You might have some complicated proxy server setup because of your ISP. Generally TntMPD can automatically use the proxy settings from Microsoft Internet Explorer, but there are some fringe cases where the proxy setting requires a special login page in a browser before it allows any other connection, and this sometimes makes it near impossible for TntMPD to connect.

Troubleshooting Internet Connection Issues

Troy Wolbrink — Thu, 09 Oct 2008 19:28:49 GMT
Revision 1 posted to Frequently Asked Questions by Troy Wolbrink on 10/9/2008 7:28:49 PM

Sometimes TntMPD can not connect to the internet to download gift information, even though your computer is connected. If you can see your donations at your organization's website using Microsoft Internet Explorer (as opposed to Firefox) than TntMPD should also be able to connect to your organization's website.

If not there are 4 possible reasons:

1. Your organization presents a different domain/website to TntMPD and this domain/website is down. To test if TntMPD can connect to the internet at all, under the "Help" menu, click on "Check for Updates on the Web". If this works, than TntMPD can connect to the internet, just not your organization's website, so you'd need to contact your organization. If this doesn't work, move on to #2.

2. You have a personal firewall blocking TntMPD (and not Microsoft Internet Explorer) from connecting to the internet. Try turning off your personal firewall (or reconfiguting it to allow TntMPD) to see if this is the issue. Here's a handy reference to further explore this topic:
http://support.mozilla.com/en-us/kb/firewalls

3. There is some issue with your operating system that is causing TntMPD to detect no connection (a false negative). Under the "Tools" menu, click on "Options" and then click on "Installation" to find the button "Advanced Internet Connection Settings". Click this button to see the 2 options:

Force preliminary connection attempts. This is where you tell TntMPD to try to connect to the website of your choosing whenever it thinks no connection is available. Sometimes this can "prime the pump" so that TntMPD can correctly detect the internet.

Always report an Internet connection as being available. This is where you tell TntMPD to always think an internet connection is available. When you don't actually have an internet connection, be prepared for some possible cryptic error message when TntMPD tries to connect. But atleast this might provide you a work around.

4. You might have some complicated proxy server setup because of your ISP. Generally TntMPD can automatically use the proxy settings from Microsoft Internet Explorer, but there are some fringe cases where the proxy setting requires a special login page in a browser before it allows any other connection, and this sometimes makes it near impossible for TntMPD to connect.