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How to link a partner's donation account to a different contact in TntConnect 1. Go to the contact which is linked to the wrong account number. You may either click on the account number in the top-right part of the screen, or under the "Contact" menu, click on "View Org Details"...
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DonorHub Online is a cloud-based service offered by TntWare designed to help flow donation information from your organization's accounting and donation systems into tools like TntConnect and MPDX. There's a small monthly fee, but it's so well worth it since you'll never have to manually...
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Why is a certain donation not downloading into TntConnect? There are 3 possible reasons for this: Your organization is not making the donation available for download. The donation is available for download, but you never downloaded it. The donation is in TntConnect, but it's associated with the wrong...
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Procedure for obtaining and importing archived CCCI donation data into TntMPD 1. Request the File from Donation Services Send an email to Donation Services ( donation.services@ccci.org ) requesting the "Archive_Donation Query" for your staff account. Please provide your staff account number...
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Sometimes TntMPD can not connect to the internet to download gift information, even though your computer is connected. If you can see your donations at your organization's website using Microsoft Internet Explorer (as opposed to Firefox) than TntMPD should also be able to connect to your organization's...
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Sometimes when you are downloading gifts, TntMPD will give you the unsettling message, "These gifts will be removed from TntMPD". Here TntMPD is attempting to reconcile the database on your home computer with the database from your donation system on the Internet. It sees gifts which are in...
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Some ministries provide the ability to choose a profile when doing "Gift Input from the Web". These profiles allow you to choose which accounts you're interested in downloading donation information for. If you'd like to know which profiles are available to you: 1. Click the "Gift...
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Downloading from multiple accounts First you need to add these accounts into TntMPD. 1. Click on "Gift Input". 2. Enter the first account. Click "Next" and sync as you would any other account. 3. Click on "Gift Input" again. 4. Enter the second account. Click "Next"...