TntConnect TM
Helping you build powerful connections for a lifetime of ministry...

Frequently Asked Questions (English)


TNT.tips from Bob!

Table of Contents

It is our pleasure to provide this software free of charge to help you in your ministry.  We're so thankful for our partners who make this possible!

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How can I merge to labels from Word:mac 2011?

Under the "Tools" menu, click on "Microsoft Word:mac", then "Create Mail Merge"....
Revision #3 Posted by Troy Wolbrink on 14 Jun 2013
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How do I get past the many Outlook security prompts?

Outlook Security Prompts First security prompt. Second security prompt. If you have Outlook 2000 SR-1 or newer...
Revision #2 Posted by Troy Wolbrink on 12 Jun 2013
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How can I manage support from different currencies in one database?

The following advice explains how you can effectively manage support information from multiple currencies in one...
Revision #3 Posted by Troy Wolbrink on 2 Jun 2013
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How do I get past, "Mail Chimp Error (254): "EMAIL" does not appear to be a valid merge field for this list"?

In the Mail Chimp list, you're syncing with, check the list fields and merge tags. Make sure that there's...
Revision #4 Posted by Troy Wolbrink on 31 May 2013
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How do I get past, "The length of the organization code (*eConnect) is longer than 25 characters"?

TntMPD has always had a limit of 25 characters on the organization code stored internally in the database. TntMPD...
Revision #3 Posted by Troy Wolbrink on 31 May 2013
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How do I get past, "Command failed, , There is some problem with the way Office is installed on your machine.*"

Try restarting the Office program you are trying to connect to. If that doesn't help, try restarting your computer...
Revision #2 Posted by Troy Wolbrink on 22 May 2013
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How do I keep two copies of my database in sync using TntSync?

A more sophisticated approach to keeping two databases in sync is to use TntSync. This approach works best with...
Revision #4 Posted by Troy Wolbrink on 18 Apr 2013
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What is the procedure for obtaining and importing archived CCCI donation data into TntMPD?

Procedure for obtaining and importing archived CCCI donation data into TntMPD 1. Request the File from Donation...
Revision #4 Posted by Troy Wolbrink on 3 Apr 2013
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How can I force a fresh install of "TntMPD for Mac"?

1. Close TntMPD. 2. Delete " TntMPD.app " from the " Applications " folder. 3. Delete the folder...
Revision #10 Posted by Troy Wolbrink on 19 Feb 2013
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How can I get help with logging in through the GCX (The KEY) option?

It's possible you don't already have an account. If this is the case, click on the "Sign Up"...
Revision #6 Posted by David Clow on 4 Feb 2013
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How do I get past, "Class not registered, ClassID: {DE88C160-FF2C-11D1-BB6F-00C04FAE22DA}"?

This is a Windows error. It means that the "MDAC" component of Windows is not installed correctly. MDAC...
Revision #2 Posted by Troy Wolbrink on 12 Jan 2013
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How can I get past "Interface not supported"?

Click here if this error occurs when you're merging to Word. Click here If this error occurs when you're...
Revision #2 Posted by Troy Wolbrink on 29 Aug 2012
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Troubleshooting Internet Connection Issues

Sometimes TntMPD can not connect to the internet to download gift information, even though your computer is connected...
Revision #10 Posted by Troy Wolbrink on 9 Apr 2012
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How can I test my translation of TntMPD?

If you've been translating TntMPD at the online translation center , and you'd like to test your translation...
Revision #2 Posted by Troy Wolbrink on 22 Mar 2012
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How do I add a picture to my forum post?

When you're editing the message, place the cursor where you want the picture to go. Then click the "Insert...
Revision #2 Posted by Troy Wolbrink on 21 Mar 2012
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How do I import contacts from my previous database?

Importing Contacts If you already have an existing database of your ministry partners from another program such...
Revision #10 Posted by Troy Wolbrink on 22 Feb 2012
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How do I mail merge using tntmpd on a mac?

On the Mac, "TntMPD for Mac" can mail merge through Word:Mac. http://www.tntware.com/tntmpd/faqs/en/how...
Revision #9 Posted by Troy Wolbrink on 24 Jan 2012
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How can I configure the internet proxy settings used by TntMPD?

By default TntMPD uses the settings in Microsoft Internet Explorer for the proxy. But if you want to override the...
Revision #2 Posted by Troy Wolbrink on 4 Jan 2012
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How do I get past "Internal Error: Cannot find CountryID 0"

If this occured while trying to sync with Outlook , then be sure to upgrade to a version 2.1 r63 or newer. Under...
Revision #3 Posted by Troy Wolbrink on 11 Aug 2011
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How can I use Skype as my auto-dialer?

Make sure Skype is setup as your "callto:" handler. In Skype, under the Tools menu, click on Options...
Revision #2 Posted by Troy Wolbrink on 22 Jul 2011
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Gifts Removed From TntMPD

Sometimes when you are downloading gifts, TntMPD will give you the unsettling message, "These gifts will be...
Revision #2 Posted by Troy Wolbrink on 13 Jul 2011
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Why am I asked for an OpenID when logging in to this website w/ GCX using Internet Explorer?

This is probably because your privacy settings are too aggressive in Internet Explorer. Try this: 1. Under the...
Revision #3 Posted by Troy Wolbrink on 24 Mar 2011
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How can I get past "No contacts for this filter."?

This is not so much an error message as it is an informational message. It's informing you that there are no...
Revision #2 Posted by Troy Wolbrink on 11 Aug 2010
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How can I get past, "Word cannot start the converter mswrd632.wpc"?

If you're getting the error, "Word cannot start the converter mswrd632.wpc", check out this FAQ article...
Revision #2 Posted by Troy Wolbrink on 15 Jun 2010
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How do I get past "Internal Error: Cannot find CountryID -2"?

If you open TntMPD and get the error, "Internal Error: Can not find CountryID -2" try this: 1. Under...
Revision #3 Posted by Troy Wolbrink on 23 May 2010
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