TntConnect TM
Helping you build powerful connections for a lifetime of ministry...

Frequently Asked Questions (English)


TNT.tips from Bob!

Table of Contents

It is our pleasure to provide this software free of charge to help you in your ministry.  We're so thankful for our partners who make this possible!

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What is the "Keep for TntMPD" iOS (iPhone / iPad) app?

Unfortunately, this app is no longer available. It was an IOS app that could synchronize with TntMPD by connecting...
Revision #11 Posted by Troy Wolbrink on 14 Apr 2016
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How can I collect an error report when TntMPD crashes?

Usually when there's an error in TntMPD, an error dialog with several reporting options is available with helpful...
Revision #5 Posted by Troy Wolbrink on 30 Apr 2015
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Why and how should I backup my database?

It is possible for a TntMPD database to become corrupted. This condition renders the database completely useless...
Revision #5 Posted by Troy Wolbrink on 30 Mar 2015
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How can I turn on TLS 1.0 on Windows?

Open Microsoft Internet Explorer (not Firefox or Chrome). Under the " Tools " menu, click on " Internet...
Revision #2 Posted by Troy Wolbrink on 31 Oct 2014
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Once I'm in Microsoft Word, how do I mail merge envelopes or labels?

Instruction on how to get started with an envelope or label merge in Word XP. 1. Click on "Setup". 2...
Revision #3 Posted by Troy Wolbrink on 20 Oct 2014
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How can TntMPD 3.0 help me manage my paper and email newsletters?

TntMPD 3.0 now helps you manage your partner's newsletter preference. Maybe some partners prefer email. Maybe...
Revision #3 Posted by Troy Wolbrink on 10 Oct 2014
Not rated

How do I get past, "There was no default logon, and the user failed to log on successfully when the logon dialog box was displayed. No message was sent"?

Check out this FAQ article: [ How can I get past "..." when trying to report a gift download issue to...
Revision #2 Posted by Troy Wolbrink on 23 May 2014
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How do I get past, "Interface not supported, , There is some problem with the way Office is installed on your machine.*"?

TntMPD integrates with a few Microsoft Office applications: Word Excel Outlook If you receive this error "Interface...
Revision #14 Posted by Troy Wolbrink on 25 Apr 2014
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How can I get past "Error reading StatusBar.Left: System Error. Code: 1411. Class does not exist" when starting TntMPD on my Mac?

To get past this issue, you need to: Force a fresh reinstall of TntMPD on your Mac (Note: This issue might be avoided...
Revision #5 Posted by Troy Wolbrink on 4 Apr 2014
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I'm on Firefox. Is this supported?

It's fine if you use Firefox as your default browser. But do keep in mind that, if you have any special proxy...
Revision #3 Posted by Troy Wolbrink on 3 Apr 2014
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How can I run an ad-hoc SQL query within TntMPD?

Under the " File " menu, click on " Utilities ", then click on " Run Query... "....
Revision #2 Posted by Troy Wolbrink on 3 Apr 2014
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How do I get past, "External exception C06D007E"?

Check out this FAQ article to see how to get past this issue: Will TntMPD 3.0 run correctly when the 64-bit edition...
Revision #2 Posted by Troy Wolbrink on 28 Mar 2014
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How does TntMPD 3.0 help me sync with my iPhone or Android phone via Outlook?

Background (Developer Perspective) TntMPD’s “Sync with Outlook” feature has been included since...
Revision #10 Posted by Troy Wolbrink on 1 Mar 2014
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What are the advanced Outlook settings?

Advanced Outlook Settings To view or change the setting TntMPD uses for Outlook, click on the Tools menu, then...
Revision #5 Posted by Troy Wolbrink on 21 Jan 2014
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Will TntMPD for Mac run on Mac OS X 10.4?

Mac OS X 10.4 is unsupported. An older version of TntMPD for Mac will run on 10.5. The latest TntMPD for Mac requires...
Revision #2 Posted by Troy Wolbrink on 16 Dec 2013
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How do I get past, "An error occured while backing up the database:, , Could not create *"?

You might receive this error if you have customize the backup path to a location that TntMPD is not allowed to...
Revision #2 Posted by Troy Wolbrink on 6 Dec 2013
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Can TntMPD run on a Chromebook?

Maybe. Since Chromebooks run "Chrome OS" which is based on Linux, it might be possible to get TntMPD...
Revision #2 Posted by Troy Wolbrink on 25 Nov 2013
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How do I get past, "The recovery key is from the wrong database or the password has changed since it was created"?

Quick Background Info When you first password protected your database (when you first ran TntMPD 3.0) or when you...
Revision #3 Posted by Troy Wolbrink on 21 Nov 2013
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How do I recover from a corrupted database file?

Your database file might be corrupt if you begin to receive an error such as the following: The Microsoft Jet database...
Revision #14 Posted by Troy Wolbrink on 3 Nov 2013
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How and when should I update TntMPD for Mac?

TntMPD for Mac = Mac Packaging + TntMPD When you get TntMPD for Mac , what you're getting is the Mac Packaging...
Revision #2 Posted by Troy Wolbrink on 30 Oct 2013
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How can I export my partners to a GPS?

TntMPD 3.0 Update Now that TntMPD allows you to export geographic coordinates, you can "File | Export Current...
Revision #5 Posted by Troy Wolbrink on 10 Oct 2013
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How do I get past, "A first, last or organization name must be entered for this contact., , No records were imported"?

When you import contacts, you can either import a contact with just an Organization Name (no Title, First Name...
Revision #4 Posted by Troy Wolbrink on 27 Sep 2013
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How can I merge/combine two contacts into one?

First, pick the contact you want to keep , and the contact you want to delete . Then, on the contact you want to...
Revision #3 Posted by Troy Wolbrink on 14 Sep 2013
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What and where is my database?

What is a TntMPD database? All of the information you store in TntMPD is stored in a database file. A TntMPD database...
Revision #4 Posted by Troy Wolbrink on 4 Sep 2013
Not rated

How do I get past, "An error occured while checking the password validity:, , Unrecognized database format '*.mpddb'"?

Your database file has been corrupted (damaged). For guidance on how to recover a corrupted database: click here...
Revision #3 Posted by Troy Wolbrink on 27 Aug 2013
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