DonorWise: Active Threads

Data Pumps Error

Jermyn — Wed, 24 Jun 2026 09:43:58 GMT

Hi Troy, i met a data pump error. I am not sure if its because i set up a new donorwise with a new server (we had a conversation in a previous post).

how do i know if this error is due to the new one or is my existing donorwise one? I havent port over fully my existing one to the new one, that’s why there is multiple donorwise running.

Error synchronizing [Designations], Exception: An error occurred when making a connection to "DonorWise". This data source (DonorWise) does not have a Cloud Connector host assigned to it.

Error synchronizing [Donors], Exception: An error occurred when making a connection to "DonorWise". This data source (DonorWise) does not have a Cloud Connector host assigned to it.

Error synchronizing [Payment Methods], Exception: An error occurred when making a connection to "DonorWise". This data source (DonorWise) does not have a Cloud Connector host assigned to it.

Error synchronizing [Motivation Codes], Exception: An error occurred when making a connection to "DonorWise". This data source (DonorWise) does not have a Cloud Connector host assigned to it.

Error synchronizing [Gifts], Exception: An error occurred when making a connection to "DonorWise". This data source (DonorWise) does not have a Cloud Connector host assigned to it.

Thanks.

(DonorWise 4.1.50 - PC) Login failed for user 'donorwise-auditor'

Jermyn — Wed, 17 Jun 2026 07:58:23 GMT

Error message:
Login failed for user 'donorwise-auditor'.

>> 1. What steps did you perform prior to encountering this error?
Just logging in but failed. And I use SQL query to give access to this donorwise-auditor read access.

>> 2. What were you trying to accomplish?
Login and port over my restored Database

>> 3. How often do you receive this error message?
Everytime, i am unable to log in yet. I just installed the donorwise.

>> ^^^^^ Thank you for reporting this error! ^^^^^^

(The attached file, "Error Details.txt", contains technical details about this error.)

CC Transaction Fees

Kian Schuemann — Tue, 16 Jun 2026 02:46:18 GMT

Can we easily determine how many of our donors choose to cover the credit card transaction fee? Just wondering if there is a report that will give this information.

Thanks so much!

(DonorWise 4.1.50 - PC) Invalid Designation ID (1093)

Ramona Ferguson — Sat, 06 Jun 2026 20:07:39 GMT

Error message:
Invalid Designation ID (1093).

>> 1. What steps did you perform prior to encountering this error?

>> 2. What were you trying to accomplish?

>> 3. How often do you receive this error message?

>> ^^^^^ Thank you for reporting this error! ^^^^^^

(The attached file, "Error Details.txt", contains technical details about this error.)

(DonorWise 4.1.30 - PC) An error occured with trying to post batch 5014:, This action cannot be done since the connection with DonorHub is currently read-only

rdagijones — Fri, 05 May 2023 15:43:15 GMT

Error message:
An error occured with trying to post batch 5014:
This action cannot be done since the connection with DonorHub is currently read-only.

>> 1. What steps did you perform prior to encountering this error?
restarted sending computer, receiveing computer and DonorHub.

>> 2. What were you trying to accomplish?

Post a deposit from DonorWise to Quickbooks

>> 3. How often do you receive this error message?

never received before, but now, every time I try to post a deposit.

>> ^^^^^ Thank you for reporting this error! ^^^^^^

(The attached file, "Error Details.txt", contains technical details about this error.)

(DonorWise 4.1.50 - PC) An error occurred while connecting with QuickBooks Online., , QuickBooks Online reported an error:, , SERVICE: message=ThrottleExceeded; errorCode=003001; statusCode=429

FrankSelf — Fri, 15 May 2026 11:20:51 GMT

Error message:
An error occurred while connecting with QuickBooks Online.

QuickBooks Online reported an error:

SERVICE: message=ThrottleExceeded; errorCode=003001; statusCode=429.

>> 1. What steps did you perform prior to encountering this error?
trying to post to QB

>> 2. What were you trying to accomplish?

>> 3. How often do you receive this error message?

>> ^^^^^ Thank you for reporting this error! ^^^^^^

(The attached file, "Error Details.txt", contains technical details about this error.)

(DonorWise 4.1.50 - PC) Invalid Contact ID: seen

Carla Richardson — Tue, 12 May 2026 14:06:02 GMT

Error message:
Invalid Contact ID: seen.

>> 1. What steps did you perform prior to encountering this error?

>> 2. What were you trying to accomplish?

>> 3. How often do you receive this error message?

>> ^^^^^ Thank you for reporting this error! ^^^^^^

(The attached file, "Error Details.txt", contains technical details about this error.)

(DonorWise 4.1.51 - PC) [DBNETLIB][ConnectionOpen (Connect()).]SQL Server does not exist or access denied

Kian Schuemann — Tue, 05 May 2026 19:34:44 GMT

Error message:
[DBNETLIB][ConnectionOpen (Connect()).]SQL Server does not exist or access denied.

>> 1. What steps did you perform prior to encountering this error? Logging in as usual

>> 2. What were you trying to accomplish? Logging in to DW

>> 3. How often do you receive this error message? Since Monday moring (May 5/4/2026)

>> ^^^^^ Thank you for reporting this error! ^^^^^^

(The attached file, "Error Details.txt", contains technical details about this error.)

Marital Status in relation to deceased donor

Kian Schuemann — Fri, 24 Apr 2026 17:33:47 GMT

Hi! I'm trying to follow these instructions for recording a deceased donor who is survived by a spouse. However, I don't get the option to select which donor is deceased. We don't have any options to record whether a couple is married or not as the dropdown is blank. If I simply add "married" as an option in that dropdown field (in system setup), will that be enough to trigger the process in the screenshot below?

In the past, we've just marked the couple's account as "deceased" and created a new account for the surviving spouse and redirected the original gifts to the new account, but this process below seems better, so I thought I'd check to see how we could use it.

Thanks!

Kian

Staff Units on invoice

Kian Schuemann — Fri, 17 Apr 2026 20:29:00 GMT

Hi! Can you please help me understand how you arrive at the quantity for "Staff Unit" on our monthly invoice?

Thank you so much!

Kian

(DonorWise 4.1.50 - PC) Internal Error: The ID (13765) does not refer to a valid Contact ID

Ramona Ferguson — Sun, 12 Apr 2026 18:01:03 GMT

Error message:
Internal Error: The ID (13765) does not refer to a valid Contact ID.

>> 1. What steps did you perform prior to encountering this error?

>> 2. What were you trying to accomplish?

>> 3. How often do you receive this error message?

>> ^^^^^ Thank you for reporting this error! ^^^^^^

(The attached file, "Error Details.txt", contains technical details about this error.)

Drs as an option for title

Kian Schuemann — Tue, 07 Apr 2026 22:17:22 GMT

Hi Troy, we have donor couples who are both doctors, but when we put "Drs" in the first person's title to try to get something like "Drs Joe and Sally Smith" to populate on a receipt or acknowledgement, the field appears blank. If we put "Dr" in both their titles, "Dr and Dr Joe Smith" appears. Does a female doctor--in this case Dr Sally Smith--ever go by Dr Joe Smith as a married woman might go by "Mrs Joe Smith"?

I'm just wondering why "Drs" isn't an option?

Dr Joe and Dr Sally Smith would be preferable over Dr and Dr.

Thanks so much for your insight.

Reports

Ramona Ferguson — Thu, 02 Apr 2026 01:44:31 GMT

I need to have a few reports and be able to save them as they are yearly reports that we need either for the Auditors or for information for the individual states.

1. A report that the Auditors want has the following information and needs to be in excel format:

A. Donor name

B. Donor full address

C. Date of each donation

D. Type of donation (ACH, Credit Card, Check)

E. Designee (which missionary or project received the gift)

2. A report that gives me totals by states of total donations from that state. (also, in excel)

a. Number of donations by state

b. Total dollar amount by state

I need these reports like yesterday. I know on the type of donation I put it in the header, the check number is put in the memo field on the deposits that are checks.

I have had a problem with the end of year donation letters not going out to particular emails: yahoo has been the number one email address sent from Donor Wise. I can send from my office email.

Blessings

Ramona Ferguson (office@tyndalebt.org)

Tyndale Bible Translators

How to remove a report?

Carla Richardson — Wed, 18 Mar 2026 20:34:53 GMT

How can I remove a report from DonorWise that we are no longer using? It's a custom report.

Contact IDs assignment

OneCircle IT — Mon, 09 Sep 2024 13:38:38 GMT

Hello Technical Team,

I have some questions regarding the contact IDs assignments in Donorwise:

ID Assignment Pattern We've noticed that the system assigns IDs to contacts following a specific pattern: there's an increment of 11 between consecutive IDs.
a) Is this pattern intentional? If so, what's the reasoning behind it?
b) How can we effectively manage our contacts with this ID system?
Maximum Length and Capacity of ID Field
a) What is the maximum length for the ID field?
b) What happens when we reach the upper limit of the ID range? Does the system loop back or handle it differently?

Thank you.

Donor info colored red after update using 'Import Contacts, Designations and Donors' function

OneCircle IT — Fri, 13 Feb 2026 10:20:07 GMT

Upon updating donor info using the 'Import Contacts, Designations and Donors' function, we noticed text in some fields became red. From the official documentation we leant that probably means data that DonorWise cannot interpret.

We found this happened often when we import donor data in Traditional Chinese characters or the '-' symbol to update the donor's address. We need to use Chinese characters for our record, as well as donor communication. We also use '-' to represent no address in the field.

We would like to know if this can be solved. Thank you.

Cannot Update or Unistall

Carla Richardson — Wed, 04 Feb 2026 18:46:34 GMT

I am getting the chromium "Unable to create directory" error again when I try to update Donorwise. Searching this forum, I tried to uninstall Donorwise and reinstall the latest version. When I run the uninstaller for Donorwise I get the same error and cannot go any farther. Troy, do you have a remover for Donorwise that we can use to go back to a clean install?

SMTP issue

IEM Ministries — Tue, 03 Feb 2026 15:13:24 GMT

Hi Troy:

Once again I am feeling a little useless and inept. I am not able to email receipts from DonorWise. I have read comments, forums, help desks, etc. It just won't email. Not sure what I'm doing wrong, but I was hoping to get the receipts out. I will mail the ones I can't email, but didn't really want to mail ALL of them. Can you think of anything I'm missing. My SMTP is correct, email address and passwords are correct. What am I missing?

I will be out of town tomorrow, but should be in the office Wed-Fri. if you need to call. Thanks for your help.

Karen Koop
IEM Missions
(International Evangelical Ministries of Red Deer)

Receipting options

IEM Ministries — Fri, 16 Jan 2026 23:16:08 GMT

Hi Troy:

I have searched the website for answers and cannot find them. I need to print and email or mail out the receipts and am having trouble configuring the receipts to look the way they need to. I did figure out how to add the CRA website and our Business number, but I cannot figure out how to add a signature. WIthout my signature, the receipt will not be accepted by CRA. Can you tell me how to do that?

I'm also struggling with setting it up to email, but that's for another day!!! I have been beyond frustrated this week with everything being difficult!!!!!

Karen Koop

IEM Missions

(International Evangelical Ministries of Red Deer)

Batches (batch month)

Ramona Ferguson — Sun, 11 Jan 2026 11:25:46 GMT

I need to post items in December that I did not deposit til January.

Post mark is December 31, 2025 and I deposit January 3, 2026. Last year I put the deposit date for the Batch date and was able to change the transaction date to December 31. This year I am unable to do this.

December is Open and January is Future. Please explain why I am unable to do this.

(DonorWise 4.1.50 - PC) Invalid Designation ID (186421)

Christina Guin — Thu, 01 Jan 2026 13:06:59 GMT

Error message:
Invalid Designation ID (186421).

>> 1. What steps did you perform prior to encountering this error?

>> 2. What were you trying to accomplish?

>> 3. How often do you receive this error message?

>> ^^^^^ Thank you for reporting this error! ^^^^^^

(The attached file, "Error Details.txt", contains technical details about this error.)

FIND BATCH

Ramona Ferguson — Thu, 18 Dec 2025 08:37:52 GMT

I click on Find Batch and only the last six months show up. Why can I not see our whole history here. I can search for the batch under Journal, but I really need to see everything. How do I get the whole history to show up.

(DonorWise 4.1.50 - PC) Invalid Designation ID (14882)

Ramona Ferguson — Wed, 17 Dec 2025 21:51:24 GMT

Error message:
Invalid Designation ID (14882).

>> 1. What steps did you perform prior to encountering this error?

>> 2. What were you trying to accomplish?

>> 3. How often do you receive this error message?

>> ^^^^^ Thank you for reporting this error! ^^^^^^

(The attached file, "Error Details.txt", contains technical details about this error.)

customizing website header and footer for Give Site

Wendy Moore — Tue, 16 Dec 2025 18:38:13 GMT

Hi,

I've updated our organization's website using WIX. Now the header and footer displayed for our DonorWise Give Site no longer matches. I understand that I can go into the Advanced Settings on the Control Panel for the Give Site, but this requires to enter coding. Since we have been using WIX, we do not have the technical support inhouse that knows the coding for this. Has anyone had experience with this? Thank you!

(DonorWise Report Viewer 4.1.45 - PC) Crystal Report Error: 0x80047E48, , Logon failed., Details: ADO Error Code: 0x80040e4d, Source: Microsoft OLE DB Provider for SQL Server, Description: Login failed for user 'donorwise-reporter'., SQL State: 420

Janet Smidt — Thu, 11 Dec 2025 18:34:38 GMT

Error message:
Crystal Report Error: 0x80047E48

Logon failed.
Details: ADO Error Code: 0x80040e4d
Source: Microsoft OLE DB Provider for SQL Server
Description: Login failed for user 'donorwise-reporter'.
SQL State: 42000
Native Error: 18456 [Database Vendor Code: 18456 ].

>> 1. What steps did you perform prior to encountering this error?

>> 2. What were you trying to accomplish?

>> 3. How often do you receive this error message?

>> ^^^^^ Thank you for reporting this error! ^^^^^^

(The attached file, "Error Details.txt", contains technical details about this error.)