DonorWise: Active Threads

(DonorWise 4.1.52 - PC) Query timeout expired

Jermyn — Mon, 24 Aug 2026 06:16:01 GMT

Error message:
Query timeout expired.

>> 1. What steps did you perform prior to encountering this error?
Just logging in

>> 2. What were you trying to accomplish?
To log in and use the app

>> 3. How often do you receive this error message?
Quite often, on a daily basis

>> ^^^^^ Thank you for reporting this error! ^^^^^^

(The attached file, "Error Details.txt", contains technical details about this error.)

Name Not Coming up

Jummie Oloyede — Thu, 20 Aug 2026 15:48:59 GMT

If I search for instance "Job Don", the donor doesn't show up. This has happened for the last one month, I try updating the app and still same error. I would appreciate if this can be looked into and fixed. Thanks

(DonorWise 4.1.51 - PC) Invalid Designation ID (10096)

Ramona Ferguson — Thu, 13 Aug 2026 03:12:14 GMT

Error message:
Invalid Designation ID (10096).

>> 1. What steps did you perform prior to encountering this error?

>> 2. What were you trying to accomplish?

>> 3. How often do you receive this error message?

>> ^^^^^ Thank you for reporting this error! ^^^^^^

(The attached file, "Error Details.txt", contains technical details about this error.)

Cloudflare

rdagijones — Mon, 10 Aug 2026 19:00:15 GMT

Has anyone been successful in remote connecting using Cloudflare Warp then connecting a client machine to the Donorwise Windows computer?

(DonorWise 4.1.51 - PC) Username and Password not accepted. For more information, go to, https://support.google.com/mail/?p=BadCredentials 00721157ae682-8346cd3bef0sm11959937b3.27 - gsmtp

Jim Sinn — Thu, 13 Aug 2026 14:59:09 GMT

Error message:
Username and Password not accepted. For more information, go to
https://support.google.com/mail/?p=BadCredentials 00721157ae682-8346cd3bef0sm11959937b3.27 - gsmtp.

>> 1. What steps did you perform prior to encountering this error?

emailing receipts

>> 2. What were you trying to accomplish?

emailing receipts

>> 3. How often do you receive this error message?

>> ^^^^^ Thank you for reporting this error! ^^^^^^

(The attached file, "Error Details.txt", contains technical details about this error.)

Error named CRDons

Jermyn — Mon, 20 Jul 2026 09:06:51 GMT

Hi Troy, my colleague faced this issue when clicking Unreceipted Donations in donorwise.

-------------------------------------
DonorWise: 4.1 r50
-------------------------------------
EExtraInfoException: There is already an object named '#CRDons' in the database
--------------------------
---- Extra Info BEGIN ----
--------------------------
SQL = select DonationID, OtherDonationID INTO #CRDons from ControlReceiptDonations;
SELECT COUNT(*) FROM #CRDons D
WHERE EXISTS (SELECT * FROM ApprovedDonations WHERE DonationID = D.DonationID)
AND EXISTS (SELECT * FROM ApprovedDonations WHERE DonationID = D.OtherDonationID);
DROP TABLE #CRDons;

Thanks.

(DonorWise 4.1.35 - PC) Stream read error

Jummie Oloyede — Fri, 24 Jul 2026 14:21:47 GMT

Error message:
Stream read error.

>> 1. What steps did you perform prior to encountering this error?

>> 2. What were you trying to accomplish?

>> 3. How often do you receive this error message?

>> ^^^^^ Thank you for reporting this error! ^^^^^^

(The attached file, "Error Details.txt", contains technical details about this error.)

Re: (DonorWise 4.1.51 - PC) An error occurred while connecting with QuickBooks Desktop., , System.Web.Services.Protocols.SoapException: Cloud Connector reported: EOleException: The "BeginSession" method has not been called or it did n...

Kian Schuemann — Thu, 02 Jul 2026 21:14:06 GMT

Hi Troy,

I've restarted the computer, but now I can't login to QB at all. Before I restarted the computer, I was working in QB, I just couldn't post batches.

Here are the messages I receive now:

Thanks!

Kian Schuemann

Finance Assistant

Resource Exchange International

	kschuemann@reiinc.org
	(+1) 719 598-0559
	resourceexchangeinternational.org

(DonorWise 4.1.51 - PC) An error occurred while connecting with QuickBooks Desktop., , System.Web.Services.Protocols.SoapException: Cloud Connector reported: EOleException: The "BeginSession" method has not been called or it did not succeed, ----

Kian Schuemann — Thu, 02 Jul 2026 16:45:10 GMT

Error message:
An error occurred while connecting with QuickBooks Desktop.

System.Web.Services.Protocols.SoapException: Cloud Connector reported: EOleException: The "BeginSession" method has not been called or it did not succeed
-------------------------------------------
Stack list, generated 7/2/2026 10:44:51 AM
>> [005F781B] TntLXClasses.{TntLXClasses}TTntCustomTask.TManagedThread.TAsyncResult.RaiseLastException (Line 2571, "Generics.Collections.pas")
[005F7816] TntLXClasses.{TntLXClasses}TTntCustomTask.TManagedThread.TAsyncResult.RaiseLastException (Line 2569, "Generics.Collections.pas")
[005F7A7D] TntLXClasses.{TntLXClasses}TTntCustomTask.TManagedThread.TAsyncResult.AcquireResult (Line 2586, "Generics.Collections.pas")
[005B8D3D] JclStrings.StrCompareRangeEx (Line 2126, "JclStrings.pas")
[005EFF52] TntLXClasses.{TntLXClasses}TTntCustomTask.AcquireResultAndFree_CancellableEx (Line 3191, "Generics.Collections.pas")
[005EFEBE] TntLXClasses.{TntLXClasses}TTntCustomTask.AcquireResultAndFree_Cancellable (Line 3178, "Generics.Collections.pas")
[0085B1B8] SvcThreads.TDataPumpThread.Invoke (Line 405, "SvcThreads.pas")
[005EFC4B] TntLXClasses.{TntLXClasses}TTntCustomTask.ThreadSafeInvokeWrapper (Line 3125, "Generics.Collections.pas")
[005F724E] TntLXClasses.{TntLXClasses}TTntCustomTask.TManagedThread.Execute (Line 3039, "Generics.Collections.pas")
[0045AA92] Classes.ThreadProc (Line 11407, "Classes.pas")
[00407610] System.ThreadWrapper (Line 16524, "System.pas")
--------------------------------
EOleException: The "BeginSession" method has not been called or it did not succeed

ticket=""
OLE Exception Code: 0x8004040C (-2147220468)
--------------------------------
Stack list, generated 7/2/2026 10:44:51 AM
>> [00852C19] QBProConnectUtils.__GetCurrentFileName (Line 188, "QBProConnectUtils.pas")
[00852C14] QBProConnectUtils.__GetCurrentFileName (Line 188, "QBProConnectUtils.pas")
[00852C11] QBProConnectUtils.__GetCurrentFileName (Line 188, "QBProConnectUtils.pas")
[00852C14] QBProConnectUtils.__GetCurrentFileName (Line 188, "QBProConnectUtils.pas")
[0085353A] QBProConnectUtils.TQbProRequestProcessor.Create$8522$ActRec.$0$Body (Line 290, "QBProConnectUtils.pas")
[0045A964] Classes.CheckSynchronize (Line 11363, "Classes.pas")
[006BB592] Forms.TApplication.WndProc (Line 9443, "Forms.pas")
[0068818B] ExtCtrls.TTimer.Timer (Line 3027, "ExtCtrls.pas")
[0068806F] ExtCtrls.TTimer.WndProc (Line 2985, "ExtCtrls.pas")
[0045D108] Classes.StdWndProc (Line 13491, "Classes.pas")
[006BBDDF] Forms.TApplication.ProcessMessage (Line 9760, "Forms.pas")
[006BBE22] Forms.TApplication.HandleMessage (Line 9790, "Forms.pas")
[005B8D3D] JclStrings.StrCompareRangeEx (Line 2126, "JclStrings.pas")
[006BC14D] Forms.TApplication.Run (Line 9927, "Forms.pas")
[00884AE7] DonorHubCloudConnectorUserSvc.DonorHubCloudConnectorUserSvc (Line 55, "")
--------------------------------
EOleException: The "BeginSession" method has not been called or it did not succeed
OLE Exception Code: 0x8004040C (-2147220468)
--------------------------------
Stack list, generated 7/2/2026 10:44:51 AM
>> [00852CA3] QBProConnectUtils.__GetCurrentFileName (Line 198, "QBProConnectUtils.pas")
[00852C9E] QBProConnectUtils.__GetCurrentFileName (Line 197, "QBProConnectUtils.pas")
[00406CC2] System.@HandleFinally (Line 14330, "System.pas")
[00852C14] QBProConnectUtils.__GetCurrentFileName (Line 188, "QBProConnectUtils.pas")
[00406A86] System.@HandleAnyException (Line 13728, "System.pas")
[00403B0C] System.SysReallocMem (Line 3141, "GETMEM.INC")
[00404A71] System.@ReallocMem (Line 3871, "System.pas")
[0040899C] System.@UStrSetLength (Line 22152, "System.pas")
[00406A86] System.@HandleAnyException (Line 13728, "System.pas")
[00852C14] QBProConnectUtils.__GetCurrentFileName (Line 188, "QBProConnectUtils.pas")
[004039C6] System.SysFreeMem (Line 2577, "GETMEM.INC")
[00404A50] System.@FreeMem (Line 3768, "System.pas")
[00407780] System.@UStrClr (Line 16968, "System.pas")
[00404A50] System.@FreeMem (Line 3768, "System.pas")
[00407780] System.@UStrClr (Line 16968, "System.pas")
[004092C4] System.@FinalizeArray (Line 24190, "System.pas")
[004091B4] System.@FinalizeRecord (Line 23963, "System.pas")
[007BB776] Cromis.AnyValue.CustomFinalizeRecord (Line 3935, "Cromis.AnyValue.pas")
[004062A0] System.TMonitor.Destroy (Line 12347, "System.pas")
[00405C0F] System.TObject.CleanupInstance (Line 11189, "System.pas")
[00404A50] System.@FreeMem (Line 3768, "System.pas")
[00405B4C] System.TObject.FreeInstance (Line 11050, "System.pas")
[00406122] System.@ClassDestroy (Line 12163, "System.pas")
[0044FB15] Classes.TStringList.Destroy (Line 5814, "Classes.pas")
[004039C6] System.SysFreeMem (Line 2577, "GETMEM.INC")
[00404A50] System.@FreeMem (Line 3768, "System.pas")
[004077E5] System.@UStrArrayClr (Line 17120, "System.pas")
[005DD813] TntLXJCLUtils.GetExceptionStackInfoProc (Line 991, "TntLXJCLUtils.pas")
[00852C14] QBProConnectUtils.__GetCurrentFileName (Line 188, "QBProConnectUtils.pas")
[00852C11] QBProConnectUtils.__GetCurrentFileName (Line 188, "QBProConnectUtils.pas")
[00852C14] QBProConnectUtils.__GetCurrentFileName (Line 188, "QBProConnectUtils.pas")
[0085353A] QBProConnectUtils.TQbProRequestProcessor.Create$8522$ActRec.$0$Body (Line 290, "QBProConnectUtils.pas")
[0045A964] Classes.CheckSynchronize (Line 11363, "Classes.pas")
[006BB592] Forms.TApplication.WndProc (Line 9443, "Forms.pas")
[0068818B] ExtCtrls.TTimer.Timer (Line 3027, "ExtCtrls.pas")
[0068806F] ExtCtrls.TTimer.WndProc (Line 2985, "ExtCtrls.pas")
[0045D108] Classes.StdWndProc (Line 13491, "Classes.pas")
[006BBDDF] Forms.TApplication.ProcessMessage (Line 9760, "Forms.pas")
[006BBE22] Forms.TApplication.HandleMessage (Line 9790, "Forms.pas")
[005B8D3D] JclStrings.StrCompareRangeEx (Line 2126, "JclStrings.pas")
[006BC14D] Forms.TApplication.Run (Line 9927, "Forms.pas")
[00884AE7] DonorHubCloudConnectorUserSvc.DonorHubCloudConnectorUserSvc (Line 55, "")
--------------------------------
EOleException: The "BeginSession" method has not been called or it did not succeed

ticket=""
OLE Exception Code: 0x8004040C (-2147220468)
--------------------------------
Stack list, generated 7/2/2026 10:44:51 AM
>> [00852C19] QBProConnectUtils.__GetCurrentFileName (Line 188, "QBProConnectUtils.pas")
[00852C14] QBProConnectUtils.__GetCurrentFileName (Line 188, "QBProConnectUtils.pas")
[00852C11] QBProConnectUtils.__GetCurrentFileName (Line 188, "QBProConnectUtils.pas")
[00852C14] QBProConnectUtils.__GetCurrentFileName (Line 188, "QBProConnectUtils.pas")
[0085353A] QBProConnectUtils.TQbProRequestProcessor.Create$8522$ActRec.$0$Body (Line 290, "QBProConnectUtils.pas")
[0045A964] Classes.CheckSynchronize (Line 11363, "Classes.pas")
[006BB592] Forms.TApplication.WndProc (Line 9443, "Forms.pas")
[0068818B] ExtCtrls.TTimer.Timer (Line 3027, "ExtCtrls.pas")
[0068806F] ExtCtrls.TTimer.WndProc (Line 2985, "ExtCtrls.pas")
[0045D108] Classes.StdWndProc (Line 13491, "Classes.pas")
[006BBDDF] Forms.TApplication.ProcessMessage (Line 9760, "Forms.pas")
[006BBE22] Forms.TApplication.HandleMessage (Line 9790, "Forms.pas")
[005B8D3D] JclStrings.StrCompareRangeEx (Line 2126, "JclStrings.pas")
[006BC14D] Forms.TApplication.Run (Line 9927, "Forms.pas")
[00884AE7] DonorHubCloudConnectorUserSvc.DonorHubCloudConnectorUserSvc (Line 55, "")
--------------------------------
EOleException: The "BeginSession" method has not been called or it did not succeed
OLE Exception Code: 0x8004040C (-2147220468)
--------------------------------
--------------------------------
EOleException: The "BeginSession" method has not been called or it did not succeed
OLE Exception Code: 0x8004040C (-2147220468)
--------------------------------
Stack list, generated 7/2/2026 10:44:51 AM
>> [0045B437] Classes.TThread.Synchronize (Line 11836, "Classes.pas")
[0045B432] Classes.TThread.Synchronize (Line 11834, "Classes.pas")
[0045B4B6] Classes.TThread.Synchronize (Line 11853, "Classes.pas")
[0045B689] Classes.TThread.Synchronize (Line 11901, "Classes.pas")
[0040B4DF] System.TInterfacedObject.AfterConstruction (Line 28211, "System.pas")
[00406145] System.@AfterConstruction (Line 12170, "System.pas")
[00855A3C] ConnectUtils.TRequestProcessor.Create (Line 152, "ConnectUtils.pas")
[0045AE59] Classes.TThread.GetCurrentThread (Line 11573, "Classes.pas")
[005E57FD] TntLXClasses.CurrentThread_Synchronize (Line 1552, "TntLXClasses.pas")
[00853AA9] QBProConnectUtils.TQbProRequestProcessor.Create (Line 242, "QBProConnectUtils.pas")
[0085AC5C] SvcThreads.TDataPumpThread.Invoke$8604$ActRec.$0$Body (Line 375, "SvcThreads.pas")
[005F01CC] TntLXClasses.{TntLXClasses}TTntTask.Invoke (Line 3244, "Generics.Collections.pas")
[005EFC4B] TntLXClasses.{TntLXClasses}TTntCustomTask.ThreadSafeInvokeWrapper (Line 3125, "Generics.Collections.pas")
[005F724E] TntLXClasses.{TntLXClasses}TTntCustomTask.TManagedThread.Execute (Line 3039, "Generics.Collections.pas")
[0045AA92] Classes.ThreadProc (Line 11407, "Classes.pas")
[00407610] System.ThreadWrapper (Line 16524, "System.pas")
--------------------------------
EOleException: The "BeginSession" method has not been called or it did not succeed

ticket=""
OLE Exception Code: 0x8004040C (-2147220468)
--------------------------------
Stack list, generated 7/2/2026 10:44:51 AM
>> [00852C19] QBProConnectUtils.__GetCurrentFileName (Line 188, "QBProConnectUtils.pas")
[00852C14] QBProConnectUtils.__GetCurrentFileName (Line 188, "QBProConnectUtils.pas")
[00852C11] QBProConnectUtils.__GetCurrentFileName (Line 188, "QBProConnectUtils.pas")
[00852C14] QBProConnectUtils.__GetCurrentFileName (Line 188, "QBProConnectUtils.pas")
[0085353A] QBProConnectUtils.TQbProRequestProcessor.Create$8522$ActRec.$0$Body (Line 290, "QBProConnectUtils.pas")
[0045A964] Classes.CheckSynchronize (Line 11363, "Classes.pas")
[006BB592] Forms.TApplication.WndProc (Line 9443, "Forms.pas")
[0068818B] ExtCtrls.TTimer.Timer (Line 3027, "ExtCtrls.pas")
[0068806F] ExtCtrls.TTimer.WndProc (Line 2985, "ExtCtrls.pas")
[0045D108] Classes.StdWndProc (Line 13491, "Classes.pas")
[006BBDDF] Forms.TApplication.ProcessMessage (Line 9760, "Forms.pas")
[006BBE22] Forms.TApplication.HandleMessage (Line 9790, "Forms.pas")
[005B8D3D] JclStrings.StrCompareRangeEx (Line 2126, "JclStrings.pas")
[006BC14D] Forms.TApplication.Run (Line 9927, "Forms.pas")
[00884AE7] DonorHubCloudConnectorUserSvc.DonorHubCloudConnectorUserSvc (Line 55, "")
--------------------------------
EOleException: The "BeginSession" method has not been called or it did not succeed
OLE Exception Code: 0x8004040C (-2147220468)
--------------------------------
Stack list, generated 7/2/2026 10:44:51 AM
>> [00852CA3] QBProConnectUtils.__GetCurrentFileName (Line 198, "QBProConnectUtils.pas")
[00852C9E] QBProConnectUtils.__GetCurrentFileName (Line 197, "QBProConnectUtils.pas")
[00406CC2] System.@HandleFinally (Line 14330, "System.pas")
[00852C14] QBProConnectUtils.__GetCurrentFileName (Line 188, "QBProConnectUtils.pas")
[00406A86] System.@HandleAnyException (Line 13728, "System.pas")
[00403B0C] System.SysReallocMem (Line 3141, "GETMEM.INC")
[00404A71] System.@ReallocMem (Line 3871, "System.pas")
[0040899C] System.@UStrSetLength (Line 22152, "System.pas")
[00406A86] System.@HandleAnyException (Line 13728, "System.pas")
[00852C14] QBProConnectUtils.__GetCurrentFileName (Line 188, "QBProConnectUtils.pas")
[004039C6] System.SysFreeMem (Line 2577, "GETMEM.INC")
[00404A50] System.@FreeMem (Line 3768, "System.pas")
[00407780] System.@UStrClr (Line 16968, "System.pas")
[00404A50] System.@FreeMem (Line 3768, "System.pas")
[00407780] System.@UStrClr (Line 16968, "System.pas")
[004092C4] System.@FinalizeArray (Line 24190, "System.pas")
[004091B4] System.@FinalizeRecord (Line 23963, "System.pas")
[007BB776] Cromis.AnyValue.CustomFinalizeRecord (Line 3935, "Cromis.AnyValue.pas")
[004062A0] System.TMonitor.Destroy (Line 12347, "System.pas")
[00405C0F] System.TObject.CleanupInstance (Line 11189, "System.pas")
[00404A50] System.@FreeMem (Line 3768, "System.pas")
[00405B4C] System.TObject.FreeInstance (Line 11050, "System.pas")
[00406122] System.@ClassDestroy (Line 12163, "System.pas")
[0044FB15] Classes.TStringList.Destroy (Line 5814, "Classes.pas")
[004039C6] System.SysFreeMem (Line 2577, "GETMEM.INC")
[00404A50] System.@FreeMem (Line 3768, "System.pas")
[004077E5] System.@UStrArrayClr (Line 17120, "System.pas")
[005DD813] TntLXJCLUtils.GetExceptionStackInfoProc (Line 991, "TntLXJCLUtils.pas")
[00852C14] QBProConnectUtils.__GetCurrentFileName (Line 188, "QBProConnectUtils.pas")
[00852C11] QBProConnectUtils.__GetCurrentFileName (Line 188, "QBProConnectUtils.pas")
[00852C14] QBProConnectUtils.__GetCurrentFileName (Line 188, "QBProConnectUtils.pas")
[0085353A] QBProConnectUtils.TQbProRequestProcessor.Create$8522$ActRec.$0$Body (Line 290, "QBProConnectUtils.pas")
[0045A964] Classes.CheckSynchronize (Line 11363, "Classes.pas")
[006BB592] Forms.TApplication.WndProc (Line 9443, "Forms.pas")
[0068818B] ExtCtrls.TTimer.Timer (Line 3027, "ExtCtrls.pas")
[0068806F] ExtCtrls.TTimer.WndProc (Line 2985, "ExtCtrls.pas")
[0045D108] Classes.StdWndProc (Line 13491, "Classes.pas")
[006BBDDF] Forms.TApplication.ProcessMessage (Line 9760, "Forms.pas")
[006BBE22] Forms.TApplication.HandleMessage (Line 9790, "Forms.pas")
[005B8D3D] JclStrings.StrCompareRangeEx (Line 2126, "JclStrings.pas")
[006BC14D] Forms.TApplication.Run (Line 9927, "Forms.pas")
[00884AE7] DonorHubCloudConnectorUserSvc.DonorHubCloudConnectorUserSvc (Line 55, "")
--------------------------------
EOleException: The "BeginSession" method has not been called or it did not succeed

ticket=""
OLE Exception Code: 0x8004040C (-2147220468)
--------------------------------
Stack list, generated 7/2/2026 10:44:51 AM
>> [00852C19] QBProConnectUtils.__GetCurrentFileName (Line 188, "QBProConnectUtils.pas")
[00852C14] QBProConnectUtils.__GetCurrentFileName (Line 188, "QBProConnectUtils.pas")
[00852C11] QBProConnectUtils.__GetCurrentFileName (Line 188, "QBProConnectUtils.pas")
[00852C14] QBProConnectUtils.__GetCurrentFileName (Line 188, "QBProConnectUtils.pas")
[0085353A] QBProConnectUtils.TQbProRequestProcessor.Create$8522$ActRec.$0$Body (Line 290, "QBProConnectUtils.pas")
[0045A964] Classes.CheckSynchronize (Line 11363, "Classes.pas")
[006BB592] Forms.TApplication.WndProc (Line 9443, "Forms.pas")
[0068818B] ExtCtrls.TTimer.Timer (Line 3027, "ExtCtrls.pas")
[0068806F] ExtCtrls.TTimer.WndProc (Line 2985, "ExtCtrls.pas")
[0045D108] Classes.StdWndProc (Line 13491, "Classes.pas")
[006BBDDF] Forms.TApplication.ProcessMessage (Line 9760, "Forms.pas")
[006BBE22] Forms.TApplication.HandleMessage (Line 9790, "Forms.pas")
[005B8D3D] JclStrings.StrCompareRangeEx (Line 2126, "JclStrings.pas")
[006BC14D] Forms.TApplication.Run (Line 9927, "Forms.pas")
[00884AE7] DonorHubCloudConnectorUserSvc.DonorHubCloudConnectorUserSvc (Line 55, "")
--------------------------------
EOleException: The "BeginSession" method has not been called or it did not succeed
OLE Exception Code: 0x8004040C (-2147220468)
--------------------------------
--------------------------------
EOleException: The "BeginSession" method has not been called or it did not succeed
OLE Exception Code: 0x8004040C (-2147220468)
--------------------------------
at RemoteApi.TDonorHubRemoteApi.DonorWise_GetRawTextFromRemoteHost(DonorWiseAuthorization Auth, String ModuleName, String ClassCode, String ConnectionString, String QueryCmd, Int32 TimeOut) in remote\RemoteApi.pas:line 653.

>> 1. What steps did you perform prior to encountering this error?

>> 2. What were you trying to accomplish?

>> 3. How often do you receive this error message?

>> ^^^^^ Thank you for reporting this error! ^^^^^^

(The attached file, "Error Details.txt", contains technical details about this error.)

(DonorWise 4.1.35 - PC) Stream read error

Jummie Oloyede — Tue, 30 Jun 2026 17:26:27 GMT

Data Pumps Error

Jermyn — Wed, 24 Jun 2026 09:43:58 GMT

Hi Troy, i met a data pump error. I am not sure if its because i set up a new donorwise with a new server (we had a conversation in a previous post).

how do i know if this error is due to the new one or is my existing donorwise one? I havent port over fully my existing one to the new one, that’s why there is multiple donorwise running.

Error synchronizing [Designations], Exception: An error occurred when making a connection to "DonorWise". This data source (DonorWise) does not have a Cloud Connector host assigned to it.

Error synchronizing [Donors], Exception: An error occurred when making a connection to "DonorWise". This data source (DonorWise) does not have a Cloud Connector host assigned to it.

Error synchronizing [Payment Methods], Exception: An error occurred when making a connection to "DonorWise". This data source (DonorWise) does not have a Cloud Connector host assigned to it.

Error synchronizing [Motivation Codes], Exception: An error occurred when making a connection to "DonorWise". This data source (DonorWise) does not have a Cloud Connector host assigned to it.

Error synchronizing [Gifts], Exception: An error occurred when making a connection to "DonorWise". This data source (DonorWise) does not have a Cloud Connector host assigned to it.

Thanks.

(DonorWise 4.1.50 - PC) Login failed for user 'donorwise-auditor'

Jermyn — Wed, 17 Jun 2026 07:58:23 GMT

Error message:
Login failed for user 'donorwise-auditor'.

>> 1. What steps did you perform prior to encountering this error?
Just logging in but failed. And I use SQL query to give access to this donorwise-auditor read access.

>> 2. What were you trying to accomplish?
Login and port over my restored Database

>> 3. How often do you receive this error message?
Everytime, i am unable to log in yet. I just installed the donorwise.

>> ^^^^^ Thank you for reporting this error! ^^^^^^

(The attached file, "Error Details.txt", contains technical details about this error.)

CC Transaction Fees

Kian Schuemann — Tue, 16 Jun 2026 02:46:18 GMT

Can we easily determine how many of our donors choose to cover the credit card transaction fee? Just wondering if there is a report that will give this information.

Thanks so much!

(DonorWise 4.1.50 - PC) Invalid Designation ID (1093)

Ramona Ferguson — Sat, 06 Jun 2026 20:07:39 GMT

Error message:
Invalid Designation ID (1093).

>> 1. What steps did you perform prior to encountering this error?

>> 2. What were you trying to accomplish?

>> 3. How often do you receive this error message?

>> ^^^^^ Thank you for reporting this error! ^^^^^^

(The attached file, "Error Details.txt", contains technical details about this error.)

(DonorWise 4.1.30 - PC) An error occured with trying to post batch 5014:, This action cannot be done since the connection with DonorHub is currently read-only

rdagijones — Fri, 05 May 2023 15:43:15 GMT

Error message:
An error occured with trying to post batch 5014:
This action cannot be done since the connection with DonorHub is currently read-only.

>> 1. What steps did you perform prior to encountering this error?
restarted sending computer, receiveing computer and DonorHub.

>> 2. What were you trying to accomplish?

Post a deposit from DonorWise to Quickbooks

>> 3. How often do you receive this error message?

never received before, but now, every time I try to post a deposit.

>> ^^^^^ Thank you for reporting this error! ^^^^^^

(The attached file, "Error Details.txt", contains technical details about this error.)

(DonorWise 4.1.50 - PC) An error occurred while connecting with QuickBooks Online., , QuickBooks Online reported an error:, , SERVICE: message=ThrottleExceeded; errorCode=003001; statusCode=429

FrankSelf — Fri, 15 May 2026 11:20:51 GMT

Error message:
An error occurred while connecting with QuickBooks Online.

QuickBooks Online reported an error:

SERVICE: message=ThrottleExceeded; errorCode=003001; statusCode=429.

>> 1. What steps did you perform prior to encountering this error?
trying to post to QB

>> 2. What were you trying to accomplish?

>> 3. How often do you receive this error message?

>> ^^^^^ Thank you for reporting this error! ^^^^^^

(The attached file, "Error Details.txt", contains technical details about this error.)

(DonorWise 4.1.50 - PC) Invalid Contact ID: seen

Carla Richardson — Tue, 12 May 2026 14:06:02 GMT

Error message:
Invalid Contact ID: seen.

>> 1. What steps did you perform prior to encountering this error?

>> 2. What were you trying to accomplish?

>> 3. How often do you receive this error message?

>> ^^^^^ Thank you for reporting this error! ^^^^^^

(The attached file, "Error Details.txt", contains technical details about this error.)

(DonorWise 4.1.51 - PC) [DBNETLIB][ConnectionOpen (Connect()).]SQL Server does not exist or access denied

Kian Schuemann — Tue, 05 May 2026 19:34:44 GMT

Error message:
[DBNETLIB][ConnectionOpen (Connect()).]SQL Server does not exist or access denied.

>> 1. What steps did you perform prior to encountering this error? Logging in as usual

>> 2. What were you trying to accomplish? Logging in to DW

>> 3. How often do you receive this error message? Since Monday moring (May 5/4/2026)

>> ^^^^^ Thank you for reporting this error! ^^^^^^

(The attached file, "Error Details.txt", contains technical details about this error.)

Marital Status in relation to deceased donor

Kian Schuemann — Fri, 24 Apr 2026 17:33:47 GMT

Hi! I'm trying to follow these instructions for recording a deceased donor who is survived by a spouse. However, I don't get the option to select which donor is deceased. We don't have any options to record whether a couple is married or not as the dropdown is blank. If I simply add "married" as an option in that dropdown field (in system setup), will that be enough to trigger the process in the screenshot below?

In the past, we've just marked the couple's account as "deceased" and created a new account for the surviving spouse and redirected the original gifts to the new account, but this process below seems better, so I thought I'd check to see how we could use it.

Thanks!

Kian

Staff Units on invoice

Kian Schuemann — Fri, 17 Apr 2026 20:29:00 GMT

Hi! Can you please help me understand how you arrive at the quantity for "Staff Unit" on our monthly invoice?

Thank you so much!

Kian

(DonorWise 4.1.50 - PC) Internal Error: The ID (13765) does not refer to a valid Contact ID

Ramona Ferguson — Sun, 12 Apr 2026 18:01:03 GMT

Error message:
Internal Error: The ID (13765) does not refer to a valid Contact ID.

>> 1. What steps did you perform prior to encountering this error?

>> 2. What were you trying to accomplish?

>> 3. How often do you receive this error message?

>> ^^^^^ Thank you for reporting this error! ^^^^^^

(The attached file, "Error Details.txt", contains technical details about this error.)

Drs as an option for title

Kian Schuemann — Tue, 07 Apr 2026 22:17:22 GMT

Hi Troy, we have donor couples who are both doctors, but when we put "Drs" in the first person's title to try to get something like "Drs Joe and Sally Smith" to populate on a receipt or acknowledgement, the field appears blank. If we put "Dr" in both their titles, "Dr and Dr Joe Smith" appears. Does a female doctor--in this case Dr Sally Smith--ever go by Dr Joe Smith as a married woman might go by "Mrs Joe Smith"?

I'm just wondering why "Drs" isn't an option?

Dr Joe and Dr Sally Smith would be preferable over Dr and Dr.

Thanks so much for your insight.

Reports

Ramona Ferguson — Thu, 02 Apr 2026 01:44:31 GMT

I need to have a few reports and be able to save them as they are yearly reports that we need either for the Auditors or for information for the individual states.

1. A report that the Auditors want has the following information and needs to be in excel format:

A. Donor name

B. Donor full address

C. Date of each donation

D. Type of donation (ACH, Credit Card, Check)

E. Designee (which missionary or project received the gift)

2. A report that gives me totals by states of total donations from that state. (also, in excel)

a. Number of donations by state

b. Total dollar amount by state

I need these reports like yesterday. I know on the type of donation I put it in the header, the check number is put in the memo field on the deposits that are checks.

I have had a problem with the end of year donation letters not going out to particular emails: yahoo has been the number one email address sent from Donor Wise. I can send from my office email.

Blessings

Ramona Ferguson (office@tyndalebt.org)

Tyndale Bible Translators

How to remove a report?

Carla Richardson — Wed, 18 Mar 2026 20:34:53 GMT

How can I remove a report from DonorWise that we are no longer using? It's a custom report.

Contact IDs assignment

OneCircle IT — Mon, 09 Sep 2024 13:38:38 GMT

Hello Technical Team,

I have some questions regarding the contact IDs assignments in Donorwise:

ID Assignment Pattern We've noticed that the system assigns IDs to contacts following a specific pattern: there's an increment of 11 between consecutive IDs.
a) Is this pattern intentional? If so, what's the reasoning behind it?
b) How can we effectively manage our contacts with this ID system?
Maximum Length and Capacity of ID Field
a) What is the maximum length for the ID field?
b) What happens when we reach the upper limit of the ID range? Does the system loop back or handle it differently?

Thank you.