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  • Delete/Merge Guest User

    I have a guest user who is having trouble with a credit card going through. She has two guest profiles, both with the same information. I'd like to delete or merge this into one user and work with them to get the credit card set up correctly. But when I try to merge the user, I'm told that "You...
    Posted to Technical Support by Ceo on 6 Apr 2021
  • Add new user profiles is grayed out in Manage Web Users

    We are setting up mentors for our TNT users. Both mentors and users are already in the TNT system as Staff. But when I attempt to add new user profile (right-click on the Staff member to be set up as a mentor under Web Users and Profiles) that choice is grayed out. These mentors appear to have all permissions...
    Posted to Technical Support by EricThimell on 1 Dec 2011
  • Re: Removing Duplicate Users in SQL Database?

    Hi Troy, We could try that but we have many users in this situation. Would it be feasible or advisable to take a snapshot, delete the data server and re sync/re import using our custom access database that we have set up? Basically deleting all designations in the sql data base and re syncing. Thanks...
    Posted to Technical Support by David on 28 Sep 2011
  • Re: Removing Duplicate Users in SQL Database?

    None of them return a number greater than zero. They all returned 0. --David
    Posted to Technical Support by David on 27 Sep 2011
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