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  • Raiser's Edge - Data pump mismatch with Countries/Regions

    Hey Everyone, I'm in the process of setting up the TntMPD database with Raiser's Edge (Version 7.92.5508.2). Unfortunately, when trying to pump the data, I'm getting a mismatch with Countries/Regions/Area. When doing the initial data pump, it asked me to map a few countries to their respective...
    Posted to Technical Support by AdamTurner on 14 Nov 2012
  • Donor pump displays addresses in test, but doesn't pump them

    We recently updated to 2.0.6, and have run into an odd issue. Our Donor pump is not pumping the address data, phone numbers, or email addresses. When we edit the Source query and run Test, the source data is correctly populated, and all the mappings are correct. However if you then choose to view the...
    Posted to Technical Support by JonGlick on 31 Jul 2012
  • EOleException: Timeout expired

    We use MPX with TNT DataServer. We are doing autorun synchronizing at night and several times a week we get a error log entry called: TntMPD.DataServer Log: WKUSTRICDNWB01 (1 Errors, 0 Warnings). This also means that the newest gifts are not synchronized. I can usually run the synchronization manually...
    Posted to Technical Support by EricThimell on 22 Feb 2011
  • Donor's gifts stopped importing from Raiser's Edge

    So far, I'm only getting reports of this problem affecting one of our 10's of thousands of donors, but I hope I can nip the problem in the bud before it spreads (if it even will). Here's the facts: In The Raiser's Edge, a donor has recorded gifts from their giving start date though this...
    Posted to Technical Support by Paul O'Brien on 25 Jun 2010
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